Descripciones mejoradas de Syndetics:

This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Field-tested and refined over three years in 17 different, the tools are structured with consistent guidelines.

Tabla de contenidos provista por Syndetics

• Foreword(p. v)
• Preface(p. vii)
• Acknowledgments(p. ix)
• Overview of Continuous Improvement(p. 1)
• Choosing the Right Tools for the Task(p. 4)
• Tools for Continuous Improvement
• Affinity Diagram(p. 7)
• Agenda(p. 11)
• Brainstorming(p. 15)
• Cause Analysis(p. 21)
• Cause-and-Effect Diagram(p. 25)
• Charter(p. 28)
• Check Sheet(p. 33)
• Consensogram(p. 37)
• Criteria Rating Scale(p. 40)
• Fishbowl(p. 45)
• Flowchart: Deployment(p. 49)
• Flowchart: Top Down(p. 54)
• Force Field(p. 59)
• Gantt Chart(p. 64)
• Group Norms(p. 66)
• Histogram(p. 69)
• Multivoting(p. 74)
• Nominal Group Technique(p. 77)
• Operational Definition(p. 81)
• Pair and Share(p. 84)
• Paired Comparison(p. 87)
• Pareto Chart(p. 91)
• Parking Lot(p. 94)
• Plus/Delta(p. 97)
• Process Behavior Chart(p. 103)
• Run Chart(p. 111)
• Scatter Diagram(p. 115)
• Visual Synectics(p. 119)
• Why-Why(p. 122)
• Using the Tools in a Continuously Improving Library(p. 125)
• Glossary of Continuous Improvement Terms(p. 130)
• Further Reading(p. 131)

Reseñas proporcionadas por Syndetics

Library Journal Review

In order to continue to provide an ever-growing set of standard resources in a world of diminishing funds, many libraries are looking for creative ways to allocate resources and provide the maximum return on time and dollars spent. Some are exploring decision-making tools and strategies that are used by business and industry. In 2001, authors Laughlin, Denise Shockley, and Roy Wilson, who combine many years of successful librarianship, partnered with 19 public libraries to apply W. Edward Deming's theories of continuous quality improvement, in the form of "continuous improvement tools" as a way to help libraries rethink the ways in which they make decisions and manage the business of librarianship. Their book presents 29 tools (from affinity diagrams and brainstorming to Gantt charts and histograms) arranged by chapter; each chapter contains the tool, an explanation of how to use the tool, a success story of how the tool was applied in a library, and a "Hints, Cautions, and Tricks" section. Each tool is well defined and the instructions are easy to follow. This great resource is recommended for all libraries.-Tim Daniels, Lib. & Info Ctr., Georgia Inst. of Technology, Atlanta (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.