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The fifth edition of Human Relations: Principles and Practices continue to use Barry Reece's and Rhonda Brandt's innovative Total Person Approach as it covers the seven major themes of effective human relations. This approach provides students with the transferable skills to help them get a job, keep a job, and be successful in their chosen working environment. Like the big book, this brief edition focuses on the major themes of human relations, but particularly emphasises a more personal, versus organisational viewpoint. Highlights of the new fifth edition include: - New Expanded coverage of human relations in the Age of Information - focusing on various issues related to technology, the Internet and the information age - New Human Relations in Action boxed inserts, which offer a mix of how to tips and examples from real world organisations - New Companion student and instructor web sites - Revised The Total Person Approach asserts that human behaviour at work is influenced by many independent personal traits like physical fitness, values, self-awareness, integrity, and emotional control - Continued Real-World Emphasis.In order to prepare students for the working environment, every chapter includes an Opening Vignette that features prominent individuals or national corporations; and a Career Corner that provides students with practical solutions to common human relations problems

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• Note: Each chapter concludes with a Summary, Career Corner, Key Terms, Review Questions, Application Exercises, and an Internet Exercise.
• 1 Introduction to Human Relations
• The Nature, Purpose, and Importance of Human Relations
• The Forces Influencing Behavior at Work
• The Development of the Human Relations Movement
• Major Themes in Human Relations
• Human Relations: Benefits to You Case Problem:
• Challenges in the New Economy
• 2 Improving Interpersonal Communications
• Advanced Technology's
• Impact on Communication
• The Communication Process
• Communication Filters
• How to Improve Personal Communication
• Communicating via Technology
• Case Problem:
• Cybersurveillance:
• Big Brother Is Watching!
• 3 Building High Self-Esteem
• The Power of Self-Esteem Self-Esteem Influences
• Your Behavior
• How to Build Self-Esteem Organizations
• Can Help Case Problem:
• Altering Your Body Image
• 4 Personal Values Influence
• Ethical Choices Character, Integrity, and Moral Development
• How Personal Values Are Formed
• Values Conflicts
• Personal Values and Ethical Choices
• Corporate Values and Ethical Choices
• Values and Ethics in International Business
• Case Problem: Disney Versus the Southern Baptist Convention
• 5 Attitudes Can Shape Your Life
• What Is an Attitude?
• How Attitudes Are Formed
• Attitudes Valued by Employers
• How to Change Attitudes
• A Final Word Case Problem:
• Where Is My Stability?
• 6 Developing a Professional Presence
• Professional Presence--
• An Introduction
• The Image You Project Case Problem:
• The Importance of Class
• 7 Valuing Work Force Diversity
• Work Force Diversity--
• A New Definition Prejudiced Attitudes--
• An Introduction
• The Many Forms of Discrimination
• The Issue of Valuing Diversity
• Enhancing Diversity
• Affirmative Action:
• Yesterday and Today Case Problem:
• Denny's Racial Bias = $54.4 Million
• 8 Resolving Conflict and Achieving Emotional Balance
• A New View of Conflict
• Finding the Root of the Conflict
• Learn to Negotiate Effectively
• Conflict Resolution
• Process Achieving Emotional Balance
• Factors That Influence Our Emotions
• Coping with Your Anger and the Anger of Others
• Strategies for Achieving Emotional Control
• Case Problem:
• Helping Employees
• Who Behave Badly
• 9 A Life Plan for Effective Human Relations
• Achieving Balance in a Chaotic World
• Toward a New Definition of Success
• Toward Right Livelihood
• Developing a Healthy Lifestyle
• Planning for Changes in Your Life
• The Choice Is Yours Case Problem:
• Friendships as a Source of Positive Energy