Descripciones mejoradas de Syndetics:

Updated edition focusing on communication skills for current pharmaceutical care. Designed to meet the needs of pharmacy programs, the book presents communication concepts, theories and skills and then provides sample dialogues and practical exercises for direct application of the material. Features new models of communication, uses case studies, cites one-to-one counseling between pharmacist and patient, and works with roles related to effective communication with other health care professionals. New charts, updated tables and checklists visually enhance the book. Other noteworthy additions include new material on how to work with language barriers, persons with disabilities, and cross-cultural issues.

Tabla de contenidos provista por Syndetics

• Preface(p. vii)
• Chapter 1 Introduction: Patient-Centered Communication in Pharmacy Practice(p. 1)
• Pharmacists' Responsibility in Patient Care
• Importance of Communication in Meeting Patient Care Responsibilities
• What Is Patient-Centered Care?
• Understanding Medication Use from the Patient Perspective
• Encouraging a More Active Patient Role in Therapeutic Monitoring
• A Patient-Centered View of the Medication Use Process
• Part I What is Communication?(p. 13)
• Chapter 2 Principles and Elements of Interpersonal Communication(p. 15)
• Setting the Stage
• Components of the Interpersonal Communication Model
• Responsibility of Pharmacists in the Communication Model
• In Search of the Meaning of the Message
• Improving Communication Behaviors
• Chapter 3 Perception in Professional Communication(p. 27)
• Perception of Meanings in a Message
• Perceptions of Individuals
• Sharing the Same Perceptions
• Using Feedback to Verify Perceptions
• Perception, Credibility, and Persuasion
• Chapter 4 Nonverbal Communication in Pharmacy(p. 37)
• Nonverbal versus Verbal Communication
• Elements of Nonverbal Communication
• Distracting Nonverbal Communication
• Detecting Nonverbal Cues in Others
• Overcoming Distracting Nonverbal Factors
• Chapter 5 Barriers in Communication(p. 49)
• Introduction
• Environmental Barriers
• Personal Barriers
• Patient Barriers
• Administrative and Financial Barriers
• Time Barriers
• Part II Practical Skills for Pharmacists(p. 61)
• Chapter 6 Listening and Empathic Responding(p. 63)
• Listening Well
• Empathic Responding
• Attitudes Underlying Empathy
• Nonverbal Aspects of Listening
• Problems in Establishing Helping Relationships
• Chapter 7 Assertiveness(p. 81)
• Beginning Exercise
• Defining Assertiveness
• Theoretical Foundations
• Assertive Techniques
• Assertiveness and Patients
• Assertiveness and Physicians
• Assertiveness and Employees
• Assertiveness and Employers
• Assertiveness and Colleagues
• Chapter 8 Interviewing and Assessment(p. 99)
• Components of an Effective Interview
• Interviewing as a Process
• Interviewing in Pharmacy Practice
• Documenting Interview Information
• Interviewing Using the Telephone
• Part III Putting It All Together(p. 119)
• Chapter 9 Ensuring Better Patient Outcomes(p. 121)
• Assessing Patient Understanding and Behavior
• False Assumptions About Patient Understanding and Medication Adherence
• Techniques to Improve Patient Understanding
• Techniques to Improve Patient Behavior
• Chapter 10 Communication with Special Patients(p. 133)
• Older Adults
• Communication Impairments
• Terminally Ill Patients
• Patients with AIDS
• Patients with Mental Health Problems
• Patients with Low Health Literacy
• Caregivers
• Chapter 11 Communicating with Children About Medicines(p. 151)
• Need for Educating Children and Their Parents About Medicine
• Importance of Using a Patient-Centered Interaction Style with Children and Their Parents
• Understanding the Cognitive Developmental Level of a Child
• General Principles for Communicating with Children
• Toddlers and Preschool Children
• School-Aged Children
• Adolescents
• Chapter 12 Ethical Issues in Patient Counseling(p. 163)
• Ethical Patient Care
• Ethical Principles
• Patient-Provider Relationships
• Resolving Ethical Dilemmas
• Analyzing Patient Cases
• Appendix Application and Critical Analysis(p. 175)
• Index(p. 195)

Notas de autor provistas por Syndetics

William Tindall, Ph.D., R.Ph.: Professor Department of Family Medicine School of Medicine Wright State University Dayton, Ohio
Robert S. Beardsley, Ph.D., R.Ph.: Professor and Associate Dean School of Pharmacy University of Maryland Baltimore
Carole L. Kimberlin, Ph.D.: Professor Pharmacy Health Care Administration College of Pharmacy University of Florida