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Thorough preparation for a successful career in hotel and lodging management
Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments.
Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources.
Other important topics covered include:
* Control mechanisms, forecasting, and business planning
* Career planning in hotel and lodging management
* Management contracts and franchise agreements
* Role and responsibilities of the general manager
* Development and pre-opening issues
* Resorts and special lodging environments
Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.

Tabla de contenidos provista por Syndetics

• Preface
• Introduction
• Chapter 1 Growth and Development of the Lodging Industry
• Chapter 2 Organizational Structure
• Chapter 3 The Front Office
• Chapter 4 Housekeeping
• Chapter 5 The Marketing and Sales Department
• Chapter 6 Human Resource Management
• Chapter 7 Hotel Food and Beverage
• Chapter 8 Loss Prevention and Security
• Chapter 9 The General Manager
• Chapter 10 Yield Management
• Chapter 11 Management Contracts and Franchise Agreements
• Chapter 12 Time -Share and Vacation Ownership
• Chapter 13 Resorts , Themed Lodging, and Special Lodging Environments
• Glossary
• Index

Notas de autor provistas por Syndetics

ALAN T. STUTTS, PhD, is Dean of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.