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This book prepares individuals to be supervisors in the contemporary business world. Focusing on management functions, it takes a realistic approach, using the modern perspective of managing systems and processes. The framework of the book centers around a customer-first philosophy (both internal and external customers), a systems management perspective, and continuous improvement. Using contemporary cases, applications, experiential exercises, and Internet exercises, the reader will gain tools and techniques which work in any supervisory situation regardless of the specific company organization.

Tabla de contenidos provista por Syndetics

• Part I Supervising For Quality: Challenges And Opportunities
• 1 The Changing Business Environment and New Roles for Supervisors
• 2 Supervising People and Processes
• 3 Teams and Teamwork
• Part II Controlling And Improving Processes
• 4 Planning for Performance and Improvement
• 5 Decision Making, Problem Solving, and Improvement
• 6 Control and Continuous Improvement
• Part III Human Relations
• 7 Leadership
• 8 Motivation and Performance
• 9 Communication in a Diverse Workplace
• 10 Managing Conflict and Creating Trust and Commitment
• Part IV Human Resource Management
• 11 Selecting and Hiring Employees
• 12 Appraising, Developing, and Counseling Employees
• 13 Prospering in a Changing Workplace
• Part V Other Challenges For Supervisors
• 14 Labor Relations and Unions
• 15 Using Information Systems