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The challenges faced by reference and collection development staff have become increasingly complex in recent years, as more and more materials - in a variety of formats - have become available. Fortunately, the Internet can help. It provides librarians with the opportunity to share efficiently ideas and resources and to enhance traditional library services. This manual evaluates and gives librarians the tools to find the thousands of different Internet resources from around the world that offer guidance in collection development and reference services. It explains how and where to benefit from: online communities (including local BBS systems, Internet, and commercial online giants like Compuserve, Americal Online and Prodigy); e-mail professional interest groups (with information on which LISTSERVS are most relevant); USENET newsgroups (in dozens of reference subjects); literary groups (great for improving reader's advisory services and book searches); FAQs (a source for reference questions and subject-specific book recommendations); and electronic texts (of books, plays, booklists and many other kinds of documents.

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Library Journal Review

Librarians like to believe that when people have questions or need information, they head straight for the library. However, "their natural inclination is not to visit the library.... It is to ask a friend, neighbor...for information...." Thomsen, a former public librarian and current member services manager of the North of Boston Library Exchange, refers to the Internet as a "communication tool," i.e., the friend or neighbor to turn to. Her manual is written "to give reference and collection development librarians a sense of the Internet as a community of individuals and organizations who share information through online conversations and online resources." Thomsen's well-written text begins with a history/overview, followed by chapters on E-mail groups, rec.arts.books, USENET groups, FAQs, gopher and World Wide Web, and library catalogs, databases and electronic books on the Internet. Copious figures/examples appear throughout. Included are two appendixes, one focusing on addresses and descriptions of traditional vertical file-type sites and one providing a "representative" selection of Internet booklists. With the plethora of Internet manuals available, one might be wary of yet another; however, this guide is unique in that it discusses the potential of the Internet as a useful tool for both reference and collection development librarians. The USENET and rec.arts.books chapters do a particularly good job applying the Internet to reference and collection development functions. Thomsen offers a solid, basic introduction to reference and collection development on the net, yet much of this information can be culled from professional periodicals and general Internet publications. At $45, some libraries might find this purchase excessive and of minimal value to their collections.‘Janet L. Brewer, Murray State Univ. Lib., Ky. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.