Descripciones mejoradas de Syndetics:

This text is aimed at the busy manager or proprietor who needs to implement ISO 9001 in a simple way to deliver real benefits. It consists of a commentary against each clause of ISO 9004 (Guidelines for performance improvements), explaining the practical benefits of implementing the guidance that is given in the standard.

Tabla de contenidos provista por Syndetics

• Preface(p. vii)
• Part A Introduction to ISO 9000(p. 1)
• I What is ISO 9000?(p. 3)
• II Setting up the ISO 9000 system(p. 8)
• III The certification audit(p. 17)
• IV A few popular ISO 9001 myths(p. 23)
• Part B Commentary on the ISO 9001 and ISO 9004 standards(p. 29)
• Introduction to Part B(p. 30)
• V The standards: Section 4--The quality management system(p. 31)
• VI The standards: Section 5--Management responsibility(p. 40)
• VII The standards: Section 6--Resource management(p. 47)
• VIII The standards: Section 7--Product realization(p. 58)
• IX The standards: Section 8--Measurement, analysis and improvement(p. 78)
• Part C Quality management systems: practical aspects(p. 97)
• X The elements of the ISO 9001 quality management system--service operations(p. 99)
• XI The elements of the ISO 9001 quality management system--manufacturing operations(p. 104)
• XII Sample quality manual(p. 108)
• Part D Practical help(p. 161)
• XIII List of Help documents(p. 163)
• XIV Help documents(p. 165)
• Index(p. 261)

Notas de autor provistas por Syndetics

Matt Seaver is a quality management consultant. He has a PhD in biochemistry and has worked for many years as a quality manager in the food industry. Since 1992 he has been an expert member of the ISO Technical Committee 176 (quality management and quality assurance) and has been deeply involved in the development of the current ISO 9000 series of standards.