Descripciones mejoradas de Syndetics:

On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.

Tabla de contenidos provista por Syndetics

• Preface(p. xvii)
• Part I Set the Direction
• Chapter 1 Introduction
• Introduction(p. 3)
• Business Direction of Information Technology(p. 4)
• Business Processes and Technology(p. 5)
• Technology and Software Tool Trends(p. 6)
• Challenges Facing Information Technology and Management(p. 7)
• Critical Success Factors in Systems and Technology(p. 7)
• Trends in Software Development(p. 8)
• Trends in Software Packages(p. 9)
• Trends in Knowledge Management(p. 9)
• Techniques of the Past(p. 10)
• Where Are the Benefits?(p. 11)
• A Real World Approach(p. 12)
• Organization of the Book(p. 13)
• Transition to a New Approach(p. 16)
• Examples(p. 16)
• Lessons Learned(p. 16)
• Summary(p. 17)
• What to Do Next(p. 18)
• Chapter 2 Develop the Business Process Plan and Strategy
• Introduction(p. 19)
• Observations on Business Processes(p. 20)
• Common Problems with Processes(p. 21)
• Steps in Developing the Process Plan and Strategy(p. 22)
• How to Build Your First Process Plan(p. 28)
• What Can Go Wrong?(p. 28)
• Reduced Schedule and Low-Cost Approach(p. 29)
• Examples(p. 30)
• Lessons Learned(p. 32)
• Summary(p. 33)
• What to Do Next(p. 34)
• Chapter 3 Defining the New Process, Benefits, and Requirements
• Introduction(p. 35)
• Step 1 Define the New Business Process(p. 36)
• Step 2 Determine Requirements for the New Process(p. 38)
• Step 3 Identify Costs and Benefits(p. 40)
• Step 4 Present the Results to Management(p. 43)
• Step 5 Determine the Technology Approach and Refine Costs and Benefits(p. 46)
• Step 6 Make the Buy or Build Decision(p. 48)
• What Can Go Wrong?(p. 56)
• Reduced Schedule and Cost Approach(p. 57)
• Examples(p. 57)
• Lessons Learned(p. 57)
• Summary(p. 58)
• What to Do Next(p. 58)
• Chapter 4 Assess Outsourcing
• Introduction(p. 59)
• The Outsourcer's View of the World(p. 60)
• What Can Be Outsourced?(p. 61)
• Steps in Outsourcing(p. 68)
• What Can Go Wrong?(p. 76)
• Reduced Schedule and Cost Approach(p. 77)
• Examples(p. 77)
• Lessons Learned(p. 78)
• Summary(p. 79)
• What to Do Next(p. 79)
• Part II Software Development
• Chapter 5 Define Requirements and Do Prototyping
• Introduction(p. 83)
• Step 1 Identify the Development Team and Establish the Development Plan(p. 85)
• Step 2 Develop Detailed Requirements for Development(p. 86)
• Step 3 Determine the Methods and Tools To Be Applied Throughout Development(p. 91)
• Step 4 Perform Data Analysis(p. 93)
• Step 5 Develop the First Prototype(p. 93)
• Step 6 Conduct a Pilot of the Prototype and the New Process(p. 94)
• Step 7 Refine the Prototype and Conduct More Pilots(p. 96)
• What Can Go Wrong?(p. 97)
• Reduced Schedule and Cost Approach(p. 97)
• Examples(p. 98)
• Lessons Learned(p. 99)
• Summary(p. 99)
• What to Do Next(p. 100)
• Chapter 6 Perform System Development and Integration
• Introduction(p. 101)
• Computer-Aided Software Engineering(p. 102)
• System Design(p. 103)
• Programming and Unit Testing(p. 105)
• Testing Preparation and Test Categories(p. 107)
• Integration of Programs(p. 110)
• Integration Testing(p. 111)
• System Testing(p. 111)
• What Can Go Wrong?(p. 111)
• Reduced Schedule and Cost Approach(p. 112)
• Examples(p. 112)
• Lessons Learned(p. 113)
• Summary(p. 114)
• What to Do Next(p. 114)
• Chapter 7 Conversion, Procedures, and Training
• Introduction(p. 115)
• Steps in Data Conversion(p. 118)
• Steps in Documentation and Procedures(p. 121)
• Steps in Training and Using Training Materials(p. 123)
• What Can Go Wrong?(p. 125)
• Reduced Schedule and Cost Approach(p. 126)
• Examples(p. 126)
• Lessons Learned(p. 127)
• Summary(p. 127)
• What to Do Next(p. 128)
• Chapter 8 Perform Maintenance, Enhancement, and Production Support
• Introduction(p. 129)
• Issues in Maintenance(p. 130)
• Issues in Enhancements(p. 132)
• Issues in Production Support(p. 133)
• Maintenance and Enhancement Steps(p. 135)
• Implement a Maintenance and Enhancement Policy(p. 139)
• Routine Production Support(p. 140)
• Production Crises(p. 141)
• Implementing a Production Strategy(p. 142)
• What Can Go Wrong?(p. 142)
• Reduced Schedule and Cost Approach(p. 143)
• Examples(p. 143)
• Lessons Learned(p. 143)
• Summary(p. 144)
• What to Do Next(p. 144)
• Part III Software Packages
• Chapter 9 Carry Out Evaluation and Selection
• Introduction(p. 147)
• Selecting a Winning Combination(p. 148)
• Seven Steps in Evaluation and Selection(p. 149)
• What Can Go Wrong?(p. 165)
• Reduced Schedule and Cost Approach(p. 165)
• Examples(p. 166)
• Lessons Learned(p. 167)
• Summary(p. 167)
• What to Do Next(p. 167)
• Chapter 10 Conduct Negotiations and Define the Implementation Plan
• Introduction(p. 169)
• Contract Negotiations for the Software package(p. 169)
• Contract Negotiations for Consultants(p. 172)
• Implementation Planning Steps(p. 175)
• What Can Go Wrong?(p. 181)
• Reduced Schedule and Cost Approach(p. 182)
• Examples(p. 182)
• Lessons Learned(p. 182)
• Summary(p. 183)
• What to Do Next(p. 183)
• Chapter 11 Implement the Package
• Introduction(p. 185)
• Managing Consultants(p. 187)
• The Package or the Process--Who Wins?(p. 188)
• Steps in Package Implementation(p. 189)
• Implementing New Software Package Releases(p. 197)
• Implementing ERP Software(p. 198)
• What Can Go Wrong?(p. 199)
• Reduced Schedule and Cost Approach(p. 199)
• Examples(p. 200)
• Lessons Learned(p. 200)
• Summary(p. 201)
• What to Do Next(p. 201)
• Part IV Knowledge Management
• Chapter 12 Identify Opportunities and Develop Your Strategy
• Introduction(p. 205)
• Issues in Knowledge Management(p. 208)
• Steps in Establishing Knowledge Management(p. 209)
• Example: The Lessons Learned Knowledge Base(p. 215)
• What Can Go Wrong?(p. 218)
• Reduced Schedule and Cost Approach(p. 219)
• Examples(p. 219)
• Lessons Learned(p. 220)
• Summary(p. 220)
• What to Do Next(p. 220)
• Chapter 13 Analyze Knowledge Management Technologies and Services
• Introduction(p. 223)
• Data Preparation(p. 223)
• Metadata(p. 224)
• On-Line Analytical Processing(p. 225)
• Models(p. 227)
• Artificial Intelligence(p. 228)
• Data Mining(p. 229)
• Data Visualization(p. 230)
• Combining Methods(p. 231)
• Example: Enterprise Resource Planning(p. 232)
• Consultants in Knowledge Management(p. 232)
• Evaluation of Products(p. 234)
• What Can Go Wrong?(p. 235)
• Reduced Schedule and Cost Approach(p. 235)
• Examples(p. 235)
• Lessons Learned(p. 236)
• Summary(p. 236)
• What to Do Next(p. 236)
• Chapter 14 Implement Knowledge Management
• Introduction(p. 239)
• Steps in Implementing Knowledge Management(p. 240)
• Establish the Lessons Learned Knowledge Base(p. 251)
• Management and Support of Knowledge Management(p. 252)
• What Can Go Wrong?(p. 254)
• Reduced Schedule and Cost Approach(p. 255)
• Examples(p. 255)
• Lessons Learned(p. 256)
• Summary(p. 256)
• What to Do Next(p. 256)
• Part V Electronic Commerce and Implementation Issues
• Chapter 15 Implementing Electronic Commerce
• Introduction(p. 259)
• Steps in Implementing E-Commerce(p. 260)
• What Can Go Wrong?(p. 270)
• Reduced Schedule and Cost Approach(p. 271)
• Examples(p. 271)
• Lessons Learned(p. 272)
• Summary(p. 273)
• What to Do Next(p. 273)
• Chapter 16 Overcome Implementation Issues
• Introduction(p. 275)
• Lack of Top Management Commitment(p. 275)
• Failure to Gain User Commitment(p. 276)
• Misunderstanding Requirements(p. 277)
• Lack of User Involvement(p. 278)
• Failure to Manage End-User Expectations(p. 278)
• Changing Scope, Objectives, and Requirements(p. 279)
• Lack of Required Knowledge and Skills in the Team(p. 280)
• New Technology(p. 280)
• Insufficient or Inappropriate Staffing(p. 281)
• Conflicts among User Departments(p. 282)
• Management Directs the Implementation(p. 282)
• A System Is Implemented, but There Is No Benefit(p. 283)
• Many Problems Build Up during Implementation(p. 284)
• Wrong Technology Solution Chosen for Implementation(p. 284)
• New Process and System Are Operational, but Dysfunctional with the Organization(p. 285)
• Picking Up the Pieces When the Implementation Fails(p. 286)
• Summary(p. 287)
• Index(p. 289)

Notas de autor provistas por Syndetics

The authors have over 45 years of hands-on project management experience, including turning around ten failing projects. They have worked with client-server systems, large-scale software packages, intranet/extranet systems, data warehousing, and knowledge management. In addition, they have taught project management courses and seminars to over 6000 people on five continents.