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Robbins/Coulter makes the management course come alive by bringing real managers and students together. This best selling text integrates the discipline of management and establishes a dialogue with managers from a variety of fields, with their new features managers respond and managers speak out.

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• Specific Changes to Chapters
• Chapter 1 Introduction to Organisations and Management
• Additional text on viewing the manager's job from the perspective of managing systems as well as taking a contingency view on management in order to manage in different and changing situations
• Both these perspectives have been introduced in the first Chapter to reflect today's complexities involved in managing
• Chapter 2 The Evolution of Management
• In addition to covering the development of management throughout the 20th century, Chapter 2 now contains a discussion about current trends and issues in management
• These are globalisation, workforce diversity, information technology, continually learning and adaptive organisations, TQM, dismantling the hierarchy and ethics and trust
• Chapter 3 Organisational Culture and Environment: The Constraints
• Organisational culture is beefed up with a new expanded section
• The Section on the business environment has also been updated to reflect some of the current issues that influence organisational life such as the economic situation in South-east Asia as well as global and technological conditions
• Chapter 4 Managing in a Global Environment
• Chapter 4 has been reorganised to provide a more focused and tighter discussion of globalisation of business and its influence on management practice
• Chapter 5 Social Responsibility and Managerial Ethics
• Chapter 5 now contains material on values-based management and the greening of management
• Chapter 6 Decision-making
• Chapter 7 Foundations of Planning
• Chapter 8 Strategic Management and
• Chapter 9 Planning Tools and techniques
• Chapters 6,7,8 and 9 have undergone only minor rewriting
• The examples are either new or updated from a diverse set of organisations
• The selection is a balance of manufacturing and service organisations, large and small businesses, profit and not-for-profit organisations as well as including organisations from a variety of different global locations
• Chapter 10 Organisational Structure and Design
• Chapter 10 comprises old Chapter 10 and 11. The material is now tighter and more focused
• New material in organisational design such as the boundary-less organisation and the learning organisation as well as how modern communication technologies affect organisational design
• Chapter 11 Human Resource Management
• New material on skill-based pay and broadbanding compensation, family-friendly work arrangements and the importance of dealing with occupational health and safety
• Chapter 12 Managing Change and Innovation
• New material on re-engineering and managing downsized workplaces has been added
• Chapter 13 Foundations of Behaviour
• Chapter 14 Understanding Groups and Teams
• These chapters have undergone minor change to the content
• New examples of organisations and managers have been included
• Chapter 15 Motivating Employees
• Discussion on designing motivating jobs has been moved from Chapter 11 in the old edition
• New material on pay-for-performance, open-book management, employee share ownership plans, and motivating the 'new workforce'
• Chapter 16 Leadership
• New material of visionary leadership, team leadership and creating a culture of trust
• Chapter 17 Communication and Interpersonal skills
• Changes to the examples and boxes
• Chapter 18 Foundations of Control
• Ethical issues of control such as employee workplace privacy, computer monitoring and off-the-job behaviour
• Chapter 19 Operations Management
• Rewritten to include latest changes
• New topics on customer-driven operations, reengineering work processes, project management, technology and product development, ISO 9000, and outsourcing
• Chapter 20 Management Information Systems: Control Tools and Techniques
• This Chapter has been considerably rewritten to reflect how modern management information systems are changing the manager's job
• Chapter 21 Career Planning
• Some changes based on latest trends, downsizing, delayering, restructuring and reengineering
• Supplements
• Instructor's Resource CD: This CD contains the Instructor's Manual and PowerPoint slides
• Instructor's Manual contains expanded outlines of each Chapter and thorough teaching notes for all in-text activities along with key terms and answers for discussion questions
• PowerPoint slides: Over 250 full colour slides, with accompanying Teachers notes, have been developed to accompany the text
• Test Item File: A comprehensive test bank featuring 2000 multiple choice, true/false and essay type questions
• The program allows lecturers to select, edit and create their own texts
• Tests can be delivered in paper format or on-line
• Australian Companion Website: This content rich website provides students and academics with updated current events articles on management and study guide material for students to test their understanding. www.prenhall.com/robbins_au
• Student learning guide and workbook: This saleable supplement is designed to be used in conjunction with the text to support and reinforce the concepts, models and theories of OB provided within the text
• For study guide details refer to page 108
• CourseCompass
• Blackboard
• WebCT