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Resolving conflicts at work a complete guide for everyone on the job Kenneth Cloke, Joan Goldsmith.
Detalles de publicación: San Francisco Jossey-Bass Publishers 2000.Descripción: xiv, 251 p. ill. 23 cmISBN:- 0787950599
- 21 650.13 C643r
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Encarnación Valdés Colección General bev | 650.13 C643r (Navegar estantería(Abre debajo)) | Disponible | 80000002102633 |
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Descripciones mejoradas de Syndetics:
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
Includes index.
Tabla de contenidos provista por Syndetics
- Foreword: Conflict: A Leader's Challenge(p. vii)
- Preface(p. xiii)
- Introduction: Eight Strategies to Move from Impasse to Transformation(p. xix)
- Strategy 1 Change the Culture and Context of Conflict(p. 1)
- Strategy 2 Listen Actively, Empathetically, and Responsively(p. 35)
- Strategy 3 Acknowledge and Integrate Emotions to Solve Problems(p. 75)
- Strategy 4 Search Beneath the Surface for Hidden Meaning(p. 119)
- Strategy 5 Separate What Matters from What Gets in the Way(p. 155)
- Strategy 6 Stop Rewarding and Learn from Difficult Behaviors(p. 197)
- Strategy 7 Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively(p. 237)
- Strategy 8 Explore Resistance, Mediate, and Design Systems for Prevention and Resolution(p. 283)