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The consummate reference work for administrative assistants, secretaries, office managers and other business professionals. This new edition provides all-new, up-to-the-minute and expanded coverage on such topics as business etiquette, time management, database management, the Internet, videoconferencing, business law, and much more. Also featured is Prentice Hall's exclusive How to Say It Style Guide -- a quick-and-easy, yet authoritative manual on proper business English (including spelling, grammar and usage), writing the perfect letter or memo, and creating professional-quality stationery, reports and legal documents.