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Along with material on responding to global and cultural diversity and discussions of globalization, workforce diversity and ethics, this eighth edition text also incorporates new topics: behavioural decision-making; employee recognition programs; motivating special groups; and workplace design.

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• Each Chapter Ends with "Summary and Implications for Managers"
• I Introduction
• 1 What Is Organizational Behavior? What Managers Do
• Enter Organizational Behavior
• OB in the News-Building People Skills through an Executive Coach
• Replacing Intuition with Systematic Study
• Challenges and Opportunities for OB
• Contributing Disciplines to the OB Field
• There Are Few Absolutes in OB
• There Are Few Absolutes in OB
• Coming Attraction: Developing an OB Model
• II The Individual
• 2 Foundations of Individual Behavior
• Biographical Characteristics
• Ability
• OB in the News: The Bell Curve Evidence
• Personality
• Learning
• 3 Perception and Individual Decision Making
• What Is Perception and Why Is It Important? Factors Influencing Perception
• Person Perception: Making Judgments about Others
• OB in the News Managers Explain What Has Helped and Hindered Their Advancement
• The Link between Perception and Individual Decision Making
• How Should Decisions Be Made? Improving Creativity in Decision Making
• OB in the News- Creativity Killers
• How Are Decisions Actually Made in Organizations? What About Ethic in Decision-Making?
• 4 Values, Attitudes, and Job Satisfaction
• Values
• OB in the News: Ford Uses Generational "Value Groups" to Help Develop Cars
• Attitudes
• Job Satisfaction
• 5 Basic Motivation Concepts
• What Is Motivation? Early Theories of Motivation
• Contemporary Theories of Motivation
• Integrating Contemporary Theories of Motivation
• Caveat Emptor: Motivation Theories Are Culture-Bound
• 6 Motivation: From Concepts To Applications
• Management By Objectives
• Employee Recognition Programs
• Employee Involvement Programs
• Variable Pay Programs
• Skill-Based Pay Plans
• Flexible Benefits
• Special Issues in Motivation
• III The Group
• 7 Foundations Of Group Behavior
• Defining and Classifying Groups
• Stages of Group Development
• Sociometry: Analyzing Group Interaction
• Toward Explaining Work Group Behavior
• External Condition Imposed on the Group
• Group Member Resources
• Group Structure
• Group Processes
• Group Tasks
• Group Decision Making
• 8 Understanding Work Teams
• Why Have Teams Become So Popular? OB in the News: Teamwork in the Oil Fields
• Teams vs Groups: What''s the Difference? Types Of Teams
• Linking Teams and Group Concepts: Towards Creating High-Performance Teams
• Turning Individuals into Team Players
• Contemporary Issues in Managing Teams
• 9 Communication
• Functions Of Communication
• The Communication Process
• Communication Fundamentals
• In Practice: Effective Employee Communication in Leading Companies Undergoing Dramatic Changes
• Current Issues in Communication
• 10 Leadership
• What Is Leadership? Transition in Leadership Theories
• Trait Theories
• Behavioral Theories
• Contingency Theories
• Looking for Common Ground: What Does It All Mean? The Most Recent Approaches to Leadership
• Contemporary Issues in Leadership
• 11 Power and Politics
• A Definition of Power
• Contrasting Leadership and Power
• Bases of Power
• Dependency: The Key to Power
• Identifying Where the Power Is
• Power Tactics
• Power in Groups: Coalitions
• Sexual Harassment: Unequal Power in the Workplace
• Politics: Power in Action
• 12 Conflict, Negotiation, and Intergroup Behavior
• A Definition of Conflict
• Transitions in Conflict Thought
• Functional vs
• Dysfunctional Conflict
• The Conflict Process
• OB in the News- Spectrum Associates Purposely Builds Conflict into Its Structure
• Negotiation
• Intergroup Relations
• IV The Organization System
• 13 Foundations of Organization Structure
• What Is Organizational Structure? Common Organizational Designs
• OB in the News-Johnson & Johnson: It''s Really 160 Companies! New Design Options
• Why Do Structures Differ? Organizational Designs and Employee Behavior
• 14 Work Design
• Conceptual Frameworks for Analyzing Work Tasks
• Technology and New Work Designs
• Physical Working Conditions and Workspace Design
• Work Redesign Options
• Work Schedule Options
• OB in the News: The Growing Popularity of Alternative Work Schedules
• 15 Human Resource Policies and Practices
• Selection Practices
• Training and Development Programs
• Performance Evaluation
• OB in the News- Employees Dislike Reviews, Even When They''re Favorable
• The Union-Management Interface
• International Human Resource Practices: Selected Issues
• Managing Diversity in Organizations
• 16 Organizational Culture
• Institutionalization: A Forerunner of Culture
• What Is Organizational Culture? What Does Culture Do? Creating and Sustaining Culture
• How Employees Learn Culture
• V Organizational Dynamics
• 17 Organizational Change and Stress Management
• Forces for Change
• Managing Planned Change
• What Can Change Agents Change? Resistance to Change
• Approaches to Managing Organizational Change
• Contemporary Change Issues for Today''s Managers
• OB in the News- The U.S
• Army Is Becoming a Learning Organization
• Work Stress and Its Management
• Appendix A The Historical Evolution of Organizational Behavior
• Appendix B Research in Organizational Behavior
• Appendix C Scoring Keys for "Learning about Yourself" Exercises
• Appendix D Part Ending Videocases: The Knitting Factory
• End Notes E-1
• Illustration Credits
• Name Index
• Organization Index
• Glindex (Glossary and Index)