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Offers insight needed to understand the field of industrial/organizational (I/O) psychology, illustrated with real case examples. Coverage includes foundations of I/O psychology, personnel psychology, organizational psychology, and the work environment. This sixth edition discusses cross-cultural issues, job satisfaction, and emotional intelligence, and contains new sections describing actual practices of today's organizations. A concluding chapter examines the changing nature of work and the workplace of the future.

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• Section 1 The Foundations of Industrial/Organizational (I/O) Psychology(p. 1)
• 1 The Historical Background of I/O Psychology(p. 3)
• Industrial/Organizational Psychology(p. 4)
• Licensing and Certification of Psychologists(p. 7)
• The History of I/O Psychology(p. 8)
• Cross-Cultural I/O Psychology(p. 20)
• The Mandate of I/O Psychology(p. 21)
• 2 Research Methods in I/O Psychology(p. 23)
• The Empirical Research Process(p. 24)
• Ethical Problems in Research(p. 50)
• Research in Industry(p. 52)
• Case Study: How Should I Study This?(p. 54)
• Info Trac Articles(p. 56)
• Section 2 Personnel Psychology(p. 57)
• 3 Criteria: Standards for Decision Making(p. 59)
• Conceptual Versus Actual Criteria(p. 61)
• Criterion Deficiency, Relevance, and Contamination(p. 62)
• Criterion Development(p. 64)
• Job Analysis(p. 66)
• Job Evaluation(p. 77)
• Job Performance Criteria(p. 82)
• Expanding Our View of Criteria(p. 88)
• Concluding Comments(p. 89)
• Case Study: Who Gets the Scholarship?(p. 90)
• Info Trac Articles(p. 91)
• 4 Predictors: Psychological Assessments(p. 93)
• Assessing the Quality of Predictors(p. 94)
• Psychological Tests and Inventories(p. 100)
• Ethical Standards in Testing(p. 102)
• Sources of Information About Testing(p. 103)
• Test Content(p. 103)
• Interviews(p. 114)
• Assessment Centers(p. 116)
• Work Samples and Situational Exercises(p. 119)
• Biographical Information(p. 121)
• Letters of Recommendation(p. 123)
• New and Controversial Methods of Assessment(p. 125)
• Overview and Evaluation of Predictors(p. 129)
• Case Study: How do We Hire Police Officers?(p. 131)
• Info Trac Articles(p. 132)
• 5 Personnel Decisions(p. 134)
• The Legal Context for Personnel Decisions(p. 135)
• Recruitment(p. 140)
• A Model of Personnel Decisions(p. 144)
• Regression Analysis(p. 145)
• Validity Generalization(p. 150)
• Selection(p. 152)
• Test Utility and Organizational Efficiency(p. 164)
• Placement and Classification(p. 165)
• Case Study: Just Give Me a Chance(p. 167)
• Info Trac Articles(p. 169)
• 6 Training and Development(p. 170)
• Learning and Task Performance(p. 172)
• The Strategic Value of Training and Development(p. 173)
• The Pretraining Environment(p. 174)
• Assessing Training Needs(p. 175)
• Methods and Techniques of Training(p. 179)
• Management Development Issues(p. 187)
• The Posttraining Environment(p. 197)
• Evaluation Criteria of Training Programs(p. 198)
• Case Study: Train or Select?(p. 202)
• Info Trac Articles(p. 203)
• 7 Performance Appraisal(p. 205)
• Using the Results of Performance Appraisals(p. 207)
• Performance Appraisal and the Law(p. 210)
• Sources of Performance Appraisal Information(p. 211)
• Rater Training(p. 223)
• Rater Motivation(p. 224)
• Contextual Performance(p. 226)
• Self- and Peer Appraisals(p. 227)
• Feedback of Appraisal Information to Employees(p. 229)
• Concluding Comments(p. 231)
• Case Study: What Do You Do with Poor Performers?(p. 232)
• Info Trac Articles(p. 233)
• Section 3 Organizational Psychology(p. 235)
• 8 Organizations and Work Teams(p. 237)
• Three Theories of Organizations(p. 238)
• Organizational Structure(p. 244)
• Components of Social Systems(p. 252)
• Work Teams(p. 258)
• Concluding Comments(p. 266)
• Case Study: Should We Use Work Teams?(p. 267)
• Info Trac Articles(p. 268)
• 9 Organizational Attitudes and Behavior(p. 270)
• Employee Attitudes(p. 271)
• Organizational Justice(p. 275)
• A Taxonomy of Justice Classes(p. 279)
• Organizational Citizenship Behavior(p. 281)
• The Psychological Contract(p. 284)
• Individual Responses to Downsizing(p. 289)
• The Psychology of Mergers and Acquisitions(p. 292)
• Antisocial Behavior in the Workplace(p. 295)
• Concluding Comments(p. 298)
• Case Study: Where Should the Ax Fall?(p. 299)
• Info Trac Articles(p. 301)
• 10 Stress and Well-Being at Work(p. 302)
• Environmental Influences on Mental Health(p. 303)
• The Concept of Mental Health(p. 305)
• Work Stress(p. 307)
• Work/Family Conflict(p. 314)
• Dual-Career Families(p. 320)
• The Psychological Effects of Unemployment(p. 322)
• Concluding Comments(p. 326)
• Case Study: Two Siblings, Two Lifestyles(p. 327)
• Info Trac Articles(p. 328)
• 11 Work Motivation(p. 330)
• Five Critical Concepts in Motivation(p. 331)
• Work Motivation Theories(p. 332)
• Overview and Synthesis of Work Motivation Theories(p. 354)
• The Application of Motivational Strategies(p. 358)
• Case Study: What to Do with Harry?(p. 359)
• Info Trac Articles(p. 361)
• 12 Leadership(p. 362)
• Major Topics in Leadership Research(p. 363)
• Theoretical Approaches to Leadership(p. 366)
• Transformational and Charismatic Leadership(p. 379)
• The Implicit Leadership Theory(p. 382)
• Substitutes for Leadership(p. 383)
• Points of Convergence Among Approaches(p. 384)
• Cross-Cultural Leadership Issues(p. 386)
• Diversity Issues in Leadership(p. 387)
• Concluding Comments(p. 388)
• Case Study: Which Direction Should We Follow?(p. 389)
• Info Trac Articles(p. 390)
• Section 4 The Work Environment(p. 393)
• 13 Job Design and Organization Development: Creating High-Performance Organizations(p. 395)
• To Alter the Worker or Workplace?(p. 396)
• Job Design(p. 397)
• Effectiveness of Job Redesign Programs(p. 402)
• Organizational Implications of Job Redesign(p. 403)
• Organization Development (OD)(p. 405)
• Empowerment(p. 414)
• Major OD Interventions(p. 415)
• Empirical OD Research(p. 421)
• Values and Ethics in OD(p. 423)
• Case Study: How Do I Create Teamwork?(p. 426)
• Info Trac Articles(p. 427)
• 14 Union/Management Relations(p. 429)
• What Is a Union?(p. 430)
• Unions as Organizations(p. 433)
• The Formation of a Union(p. 433)
• The Labor Contract(p. 435)
• Influence of Unions on Nonunionized Companies(p. 445)
• Behavioral Research on Union/Management Relations(p. 445)
• I/O Psychology and Industrial Relations(p. 450)
• Concluding Comments(p. 454)
• Case Study: Should We Let in a Labor Union?(p. 454)
• Info Trac Articles(p. 456)
• 15 Ergonomics and Work Conditions(p. 458)
• Ergonomic Approaches to Work Design(p. 460)
• Human/Computer Interactions in the Workplace(p. 466)
• Safety and Accidents(p. 467)
• Physical Stressors in the Workplace(p. 475)
• Work Schedules(p. 482)
• Alcoholism and Drug Abuse in the Workplace(p. 487)
• Case Study: Will Life Ever Get Back to Normal?(p. 489)
• Info Trac Articles(p. 491)
• 16 The Changing Nature of Work(p. 492)
• Info Trac Articles(p. 503)