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Covering various types of technical writing, including information on telecommunications and international communication factors, this text includes the basics of grammar, punctuation and mechanics, as well as providing 28 readings with additional material on subjects such as business etiquette for the 90s and the use of colour in technical documents. Models and exercises to help reader the basics in constructing various types of technical documents.

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• Denotes new selection
• Most chapters conclude with Chapter Summary
• Supplemental Readings in Part 2
• Endnotes
• Models
• Exercises.
• Preface
• I Technical Writing: Ways Of Writing
• 1 Technical Writing on the Job
• Writing in Organizations
• Writing as a Process
• 2 Collaboration and Ethics
• Writing with Others
• Writing Ethically
• 3 Audience
• Analyzing Readers
• Finding Out about Readers
• Testing Reader-Oriented Documents
• 4 Organization
• Sorting Information
• Constructing Outlines
• Developing Effective Paragraphs
• 5 Document Design
• Understanding Design Features
• Creating Graphic Aids
• Using Format Elements
• 6 Revision
• Creating a Final Draft
• Making Global Revisions
• Making Fine-Tuning Revisions
• 7 Definition
• Understanding Definitions
• Writing Informal Definitions
• Writing Formal Sentence Definitions
• Writing Expanded Definitions
• Placing Definitions in Documents
• 8 Description
• Understanding Description
• Planning Descriptions
• Writing Descriptions
• 9 Instructions, Procedures, and Process Explanations
• Understanding Instructions, Procedures, and Process Explanations
• Writing Instructions
• Writing Procedures
• Writing Process Explanations
• 10 Formal Report Elements
• Selecting Formal Report Elements
• Writing Front Matter
• Writing Back Matter
• Documenting Sources
• 11 Short and Long Reports
• Understanding Reports
• Developing Short Reports
• Developing Long Reports
• 12 Types of Reports
• Understanding Conventional Report Types
• Writing a Feasibility Study
• Writing an Incident Report
• Writing an Investigative Report
• Writing a Progress Report
• Writing a Trip Report
• Writing a Proposal
• 13 Correspondence
• Understanding Letters, Memos, and E-mail
• Developing Effective Tone
• Organizing Letters and Memos
• Writing Memos as a Manager
• Selecting Letter Format
• Selecting Memo Format
• Selecting E-mail Format
• Using the Fax
• Writing Job-Application Letters
• Writing Resumes
• Preparing Scannable Resumes
• Writing Other Job-Search Letters
• 14 Oral Presentations
• Understanding Oral Presentations
• Organizing Oral Presentations
• Preparing for Oral Presentations
• Delivering Oral Presentations
• Joining a Team Presentation
• Facing International Audiences
• Appendix A Guidelines for Grammar, Punctuation, and Mechanics
• Grammar
• Punctuation
• Mechanics.
• Appendix B Frequently Confused Words
• II Technical Writing Advice From The Workplace
• Doing Business in Mexico
• Ethics in Technical Communication
• How to Avoid Costly Proofreading Errors
• Writing Visually: Design Considerations in Technical Publications
• The Art of the Interview
• Technical Documentation and Legal Liability
• Designing and Delivering Presentations and Workshops
• What Skills Wil