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Suitable for the first course in hotel operations and management, this book provides information on various facets and departments of the hotel. It discusses operation of a property management system, and provides sample reports for students. It also looks at the operation of restaurant point of sales system, with related sample reports included.

Tabla de contenidos provista por Syndetics

• I Hotel and Motel Development
• 1 The History of the Hospitality Industry
• 2 Types of Hotels
• 3 Corporate Structures and Concepts of Operation
• 4 Feasibility Determination
• II Hotel Management
• 5 Hotel Structure and Staff
• 6 Staffing a Hotel: The Personnel Department
• 7 Reservations: Systems and Operations
• 8 Sales and Public Relations
• III Hotel Operation
• 9 The Front Office
• 10 Food and Beverage Preparation and Service
• 11 The Telephone Department
• 12 Engineering
• 13 Housekeeping
• 14 Other Departments and Sources of Income
• 15 Insurance
• IV Hotel Accounting and Controls
• 16 The Uniform System of Accounts
• 17 The Organization of Accounting
• 18 Income Control
• 19 Food and Beverage Cost Control
• 20 Payroll
• 21 Accounts Payable
• 22 Credit
• 23 Financial Statement: Structure and Analysis
• 24 Franchising
• 25 Casinos
• 26 Health Spas
• 27 Trends in the Industry
• Index