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A comprehensive survey of organizational communicating, with theory and application.

Tabla de contenidos provista por Syndetics

• Preface(p. xi)
• Part I The Study of Organizational Communication
• 1 Organizational Communication: Underlying Concepts(p. 1)
• Alternative Views(p. 2)
• Impact of World Views on Definitions and Analyses(p. 11)
• Implications for Organizational Behavior(p. 12)
• Summary(p. 14)
• References(p. 14)
• 2 The Nature of Organizational Communication: Why People Study Organizational Communication(p. 16)
• Definition of Communication(p. 17)
• Information as Message--Displays(p. 19)
• The Fallacy of Meaning Transfer(p. 19)
• A Communication Unit(p. 21)
• A Functional Definition of Organizational Communication(p. 21)
• An Interpretive Definition of Organizational Communication(p. 22)
• A Subjectivist's Reminder(p. 23)
• Direction of Text(p. 24)
• Summary(p. 25)
• References(p. 25)
• Part II Organization Theories
• 3 Classical Structural Theory(p. 27)
• Social Organization(p. 27)
• Formal Organization(p. 29)
• Characteristics of a Weberian Bureaucracy(p. 29)
• Positional Communication and Informal Contacts(p. 31)
• Taylor's Scientific Management(p. 32)
• Summary(p. 35)
• A Subjectivist's Reminder(p. 35)
• References(p. 37)
• 4 Transitional Theories(p. 38)
• Behavioral Theories(p. 38)
• Systems Theories(p. 42)
• Summary(p. 48)
• A Subjectivist's Reminder(p. 48)
• References(p. 51)
• 5 Contemporary Theories: Toward Subjectivism(p. 53)
• Weick's Theory of Organizing(p. 54)
• A Cultural Theory of Organization(p. 59)
• Organizational Culture as Sense Making(p. 64)
• Summary(p. 71)
• References(p. 72)
• Part III Organizational Communication Issues
• 6 Organizational Communication and Motivation: X-Efficiency and Communication(p. 75)
• A Concept of Motivation(p. 76)
• Differences between Supervisors and Employees on What Motivates Workers(p. 78)
• Theories of Motivation(p. 79)
• Deficiency Theories of Motivation(p. 80)
• Expectations Theory and Motivation(p. 83)
• Perceptions Theory of Motivation(p. 85)
• A Subjectivist's Reminder(p. 91)
• Summary(p. 93)
• Work Perceptions Profile(p. 94)
• References(p. 97)
• 7 Organizational Communication Climate(p. 99)
• Communication Climate(p. 99)
• Importance of Climate(p. 100)
• How Organizational Communication Climate Develops(p. 101)
• Analyzing Communication Climate(p. 107)
• Communication Climate Inventory (CCI)(p. 108)
• Organizational Communication Satisfaction(p. 112)
• Summary(p. 114)
• A Subjectivist's Reminder(p. 114)
• References(p. 115)
• 8 The Flow of Information in Organizations(p. 117)
• The Nature of Flow(p. 117)
• Simultaneous Message Dissemination(p. 118)
• Serial Message Dissemination(p. 119)
• Patterns of Information Flow(p. 120)
• The Directions of Information Flow(p. 126)
• Downward Communication(p. 127)
• Upward Communication(p. 130)
• Horizontal Communication(p. 133)
• Cross-Channel Communication(p. 135)
• Informal, Personal, or Grapevine Communication(p. 136)
• Relationships(p. 138)
• Interpersonal Relationships(p. 138)
• Positional Relationships(p. 139)
• Serial Relationships(p. 143)
• Some Current Issues(p. 145)
• Summary(p. 147)
• A Subjectivist's Reminder(p. 147)
• References(p. 151)
• 9 Information Technology In Organizations(p. 156)
• The Problem(p. 156)
• Forecast(p. 160)
• Summary(p. 168)
• References(p. 169)
• 10 Power and Empowerment in the Organization(p. 171)
• Power Concepts and Organization(p. 172)
• Organizational Communication Dynamics(p. 175)
• Communication and the Empowerment Process(p. 179)
• Communication and Exercising Power(p. 182)
• Summary(p. 184)
• A Subjectivist's Reminder(p. 185)
• References(p. 185)
• 11 Communication, Leadership and Operating Skills(p. 187)
• The Meaning and Goals of Leadership(p. 187)
• Assumptions About People That Underlie Styles of Leadership(p. 188)
• Models of Leadership Styles(p. 189)
• Communicative Behaviors and Leadership Styles(p. 197)
• Operating Styles(p. 202)
• Summary(p. 206)
• A Subjectivist's Reminder(p. 206)
• References(p. 208)
• 12 Teams and Groups(p. 210)
• Revolution in Progress(p. 210)
• The Work or the Group(p. 211)
• Group Formation and Development(p. 212)
• Group Dynamics(p. 216)
• Problem-Solving Processes(p. 220)
• Summary(p. 230)
• References(p. 231)
• 13 Stress, Conflict, and Organizational Communication(p. 232)
• Stress: A Definition(p. 233)
• Strategies(p. 235)
• Communicative Strategy 1 Strengthen Hope(p. 240)
• Communicative Strategy 2 Connectedness(p. 242)
• Communicative Strategy 3 Mindfulness(p. 242)
• Communicative Strategy 4 Hardiness(p. 244)
• Communicative Strategy 5 Forgiveness(p. 246)
• Conflict(p. 249)
• Conflict and Intergroup Process(p. 252)
• Summary(p. 254)
• A Subjectivist's Reminder(p. 254)
• References(p. 255)
• Part IV Change in Individuals and Organizational Systems
• 14 Individual Analysis and Change(p. 259)
• Definition of Analysis(p. 259)
• The Process of Analysis(p. 261)
• Approaches to Documenting Human Resource Concerns(p. 266)
• Five Approaches to Individual Change(p. 281)
• Behavioral Theory(p. 284)
• Achievement Theory(p. 290)
• Positional Theory(p. 292)
• Experiential Theory(p. 294)
• Training Design Model(p. 302)
• How to Conduct a Training Session(p. 316)
• Evaluation of Training(p. 317)
• Summary(p. 318)
• References(p. 319)
• 15 Systems Analysis and Change(p. 322)
• Interpretive Methods of Analysis(p. 322)
• Functional Methods of Analysis(p. 329)
• Strategies and Intervention for Improving Systems Effectiveness(p. 344)
• Conditions, Possibilities, Steps, and Costs(p. 345)
• Summary(p. 352)
• References(p. 352)
• Part V Careers and Ethical Issues
• 16 Where Do You Use Organizational Communication Theory and Methods?(p. 356)
• Where Communication Majors Find Employment!(p. 357)
• General Management Careers(p. 361)
• Ethical Issues in Organizations(p. 362)
• Ethical Guidelines(p. 365)
• Summary(p. 366)
• References(p. 366)
• Appendix(p. 367)
• Organizational Communication Profile(p. 367)
• Index(p. 373)