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This inspiring guide explores the importance of credibility in building personal and organizational success. It reveals the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining this critical attribute.

Tabla de contenidos provista por Syndetics

• Introduction: On Credibility and Character(p. xiii)
• 1. Leadership Is a Relationship(p. 1)
• Being Part Of, Not Apart From
• Linking Leadership, Service, and Quality to Relationships
• Learning What Constituents Expect
• Identifying Key Characteristics of Admired Leaders
• Discovering Credibility as the Foundation
• Earning Credibility
• 2. Credibility Makes a Difference(p. 27)
• The Spirited Individual
• Gains for the Cynics
• The Reasons for Cynicism
• The Visible Leader
• Doing What We Say: The Critical Difference
• The Six Disciplines
• 3. Discovering Your Self(p. 58)
• Clarifying Your Credo: "This I Believe"
• Evaluating Values
• Acquiring Competence
• Self-Confidence: Believing You Can Do It
• Character: Summing It All Up
• Discovering Your Self: First Steps/Next Steps
• 4. Appreciating Constituents and Their Diversity(p. 88)
• A New Ethic: Shifting the Focus from Self to Other
• Enriching Performance Through Diversity
• Showing Appreciation by Listening
• Soliciting Feedback
• Promoting Constructive Controversy
• Engendering Trust
• Taking Risks and Gaining Innovation
• Appreciating Constituents: First Steps/Next Steps
• 5. Affirming Shared Values(p. 119)
• Using Shared Values to Make a Difference
• Finding Common Ground
• Creating a Cooperative, Proud Community
• Using Organizational Systems to Reinforce Shared Values
• Reconciling Values Dilemmas
• Affirming Shared Values: First Steps/Next Steps
• 6. Developing Capacity(p. 153)
• Liberating the Leader in Everyone
• Building Competence: Educate, Educate, Educate
• Offering Choices, Encouraging Ownership
• Inspiring Confidence
• Creating a Climate for Learning
• Promoting Communication and Feedback
• Fostering Mutual Responsibility
• Developing Capacity: First Steps/Next Steps
• 7. Serving a Purpose(p. 183)
• Going First
• Staying in Touch
• Making Meaning, Daily
• Becoming a Storyteller
• Teaching with Moments of Learning
• Losing and Regaining Credibility
• Establishing Systems and Structures
• Serving a Purpose: First Steps/Next Steps
• 8. Sustaining Hope(p. 218)
• Taking Charge: Demonstrating Courage of Conviction
• Arousing Positive Thoughts and Images
• Giving Love and Encouragement
• For Healthy Lives and Superior Performance: Making Hope a Priority
• Sustaining Hope: First Steps/Next Steps
• 9. The Struggle to Be Human(p. 247)
• The Tension Between Freedom and Constraint
• The Tension Between Leading and Following
• Perception of Success
• From Excellence to Excess
• Renewal: New Beginnings from the Old Ending
• Appendix Studies on the Impact of Credibility and What Constitutes Credible Behavior(p. 275)
• Notes(p. 289)
• Acknowledgments(p. 317)
• The Authors(p. 321)
• Name Index(p. 327)
• Subject Index(p. 333)

Reseñas proporcionadas por Syndetics

Publishers Weekly Review

This timely new edition of Kouzes and Posner's 1993 text incorporates research that reflects the increasing importance of credibility for effective leadership. The authors offer strategies to enhance credibility by reaffirming values and not promising results that can't be delivered, arguing that credibility and loyalty are inextricably linked. In their view, a leader lacking credibility suffers from diminished productivity and a lack of loyalty, creating constituents indifferent to outcomes and low morale. While Kouzes and Posner (The Leadership Challenge) offer useful advice for would-be leaders, as well as for a general business audience, they tend to repeat themselves and present an idealized view of the workplace. They offer very little advice about how to approach superiors who may not appreciate forthrightness, and in fact, the book's best advice is for leaders who already have the power to shape corporate culture. That said, the book is easy to follow and offers actionable advice, even if readers grow frustrated with its rose-tinted glasses. (Aug.) © Copyright PWxyz, LLC. All rights reserved.

Booklist Review

Kouzes and Posner update their 1993 book, confirming that credibility continues to be the foundation of leadership and that the key component of credibility is trust. The new edition reflects a changing landscape for a new generation of leaders and includes global research, new case studies, and acknowledgment of more open organizations, globalization, and increased social media. The authors' six disciplines for earning and sustaining credibility are to discover yourself, appreciate constituents, affirm shared values, offer continuous education for constituents to bring values and purpose to life, serve constituents, and personally support constituents through recognition and rewards. Kouzes and Posner conclude that what you do as a leader begins in your mind, gets expressed in your words, and then gets translated into your actions. Over time those actions become who you are, determine the credibility you earn, and shape the legacy you leave. This thought-provoking book offers an important perspective for current and aspiring leaders.--Whaley, Mar. Copyright 2010 Booklist

Notas de autor provistas por Syndetics

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University
Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University