Descripciones mejoradas de Syndetics:

This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

Tabla de contenidos provista por Syndetics

• Part 1 Introduction
• 1 The Universe of Consumer Troubles
• Part 2 Obstacles in the Consumer Complaint Process
• 2 Perceiving Problems
• 3 Voicing Complaints
• 4 How Business Says No
• 5 Shortcomings of Third-Party Complaint Handlers
• 6 Surveying Consumer Troubles and Obstacles to Redress
• Part 3 Prospects for Improvement
• 7 Consumer Initiatives for Improving Treatment of Complaints: At the Buyer-Seller Stage and Beyond
• 8 Mediation
• 9 Arbitration
• 10 Courts for Consumer Cases
• 11 Lower Cost Legal Service
• Part 4 Conclusion
• 12 Product and Service Reliability: A Goal for Consumer Protection
• Appendix
• Notes
• Index

Notas de autor provistas por Syndetics