Descripciones mejoradas de Syndetics:

Long considered the standard in its field, the sixth edition of this practical, point-by-point guide to every major supervisory issue is now available in paperback. It contains new discussions of such timely topics as the ways in which recent environmental trends and innovations affect productivity . . . the impact of competency guidelines, computer surveillance, and expanding employee rights . . . and more. 30 line drawings.

Tabla de contenidos provista por Syndetics

• Preface(p. vii)
• Part I Supervisory Management(p. 1)
• Chapter 1 The Supervisor's Role in Management(p. 2)
• Chapter 2 Coping With Your Unique Environment(p. 28)
• Chapter 3 Supervision and the Management Process(p. 44)
• Part 2 Planning and Control(p. 63)
• Chapter 4 Making Plans and Carrying Out Policy(p. 64)
• Chapter 5 Exercising Control Over People and Processes(p. 88)
• Chapter 6 Managing Information and Solving Problems(p. 110)
• Part 3 Organizing, Staffing, and Training(p. 135)
• Chapter 7 Organizing an Effective Department(p. 136)
• Chapter 8 Staffing With Human Resources(p. 164)
• Chapter 9 Appraisal of Employee Performance(p. 190)
• Chapter 10 Training and Developing Employees(p. 216)
• Part 4 Activating the Work Force(p. 243)
• Chapter 11 Motivating People at Work(p. 244)
• Chapter 12 The Art and Science of Leadership(p. 266)
• Chapter 13 Effective Employee Communication(p. 288)
• Part 5 Managing Problem Performance(p. 311)
• Chapter 14 Counseling Troubled Employees(p. 312)
• Chapter 15 Converting Complaints and Conflict Into Cooperation(p. 338)
• Chapter 16 How and When to Discipline(p. 362)
• Part 6 Improving Departmental Productivity(p. 381)
• Chapter 17 Improving Productivity and Innovation(p. 382)
• Chapter 18 Building a Higher Quality of Performance(p. 406)
• Chapter 19 Controlling Costs and Budgets(p. 428)
• Part 7 Legal Concerns of Supervision(p. 447)
• Chapter 20 Equal Opportunity Under the Law(p. 448)
• Chapter 21 Employee Safety and Health Under OSHA(p. 474)
• Chapter 22 The Supervisor's Role in Labor Relations(p. 502)
• Part 8 Personal Development Portfolio: Toward Mastery of Your Job(p. 525)
• Part 9 Bootstrapping Your Career in Supervision and Management: With 22 Action Planning Checklists(p. 559)
• Part 10 Appendixes(p. 591)
• Index(p. 599)