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Comprehensively examining the main-stream literature in public administration theory, Denhardt includes a balanced treatment of policy studies and action theory/critical theory whilst seeking to integrate the two areas. The text addresses such key questions as how the operations of government agencies and other organizations can proceed more efficiently, how they might be made more public, and how they might aid in expressing the values of a democratic society.

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• Preface(p. IX)
• About the Author(p. XIII)
• 1 Learning About Public Organizations(p. 1)
• The Acquisition of Knowledge(p. 2)
• Formal Theories of Public Organization(p. 9)
• Building Theories of Public Organization(p. 11)
• Public Administration as a Profession(p. 13)
• Focusing on Complex Organizations(p. 14)
• Redefining the Field(p. 16)
• Conclusion(p. 17)
• References(p. 18)
• 2 The Intellectual Heritage: Marx, Weber, and Freud(p. 19)
• Karl Marx(p. 20)
• Transition to Socialism(p. 21)
• Industrial Organization and Individual Development(p. 22)
• Growth of Alienation(p. 23)
• Max Weber(p. 25)
• Rationalization of Social Theory, the Notion of the "Ideal Type"(p. 26)
• Sigmund Freud(p. 30)
• What Can We Learn?(p. 35)
• Conclusion(p. 37)
• References(p. 37)
• 3 The Political Heritage: From Wilson to Waldo(p. 39)
• Beginnings of Public Administration Theory(p. 40)
• Politics-Administration(p. 44)
• The Lingering Influence of Politics-Administration(p. 47)
• Adopting Business Management Techniques(p. 49)
• Scientific Approaches to Management(p. 50)
• Administrative Management and Organizational Structure(p. 55)
• Centralization and Integration(p. 56)
• Efficiency: The Key Measure of Success(p. 61)
• Democratic Administration(p. 63)
• Conclusion(p. 65)
• References(p. 65)
• 4 The Rational Model of Organization(p. 67)
• A Science of Human Behavior(p. 67)
• The Generic Approach to Administration(p. 68)
• The Proverbs of Administration(p. 69)
• The Rational Model of Administration(p. 73)
• Decision Making and Policy Formulation(p. 77)
• Closed Systems versus Open Systems(p. 82)
• Conclusion(p. 87)
• References(p. 87)
• 5 Organizational Humanism and the New Public Administration(p. 88)
• Themes in Organizational Humanism(p. 89)
• Personality and Organization(p. 93)
• Organization Development in the Public Sector(p. 97)
• The New Public Administration(p. 101)
• Conclusion(p. 108)
• References(p. 109)
• 6 The Policy Emphasis and the New Public Management(p. 111)
• Development of the Public Policy Orientation(p. 112)
• Responsiveness in Public Policy(p. 115)
• Effectiveness in Public Policy(p. 125)
• The Discovery of Policy Implementation(p. 127)
• Methods of Policy Analysis(p. 131)
• The Intellectual Crisis(p. 132)
• The New Public Management(p. 136)
• Conclusion(p. 144)
• References(p. 144)
• 7 Public Administration and the New Public Service(p. 147)
• A Critique of the Rational Model(p. 149)
• Interpretive/Action Theory(p. 154)
• The Active-Social Paradigm(p. 157)
• Critical Social Theory(p. 159)
• Postmodernism and Discourse Theory(p. 165)
• The New Public Service(p. 172)
• Outlining the New Public Service(p. 179)
• Conclusion(p. 182)
• References(p. 183)
• 8 The Practitioner as Theorist(p. 186)
• Theories and Theory Building(p. 187)
• Toward Theories of Public Organization(p. 190)
• Organizational and Personal Learning(p. 193)
• A New Role for Theorists(p. 196)
• Conclusion(p. 196)
• References(p. 198)
• Appendix The Administrative Journal(p. 199)
• The Journal Format(p. 201)
• Working in the Administrative Journal(p. 203)
• Examples of Journal Entries(p. 205)
• Credits(p. 209)
• Name Index(p. 211)
• Subject Index(p. 214)