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Moving Up to Supervision, 2nd Edition You want to be a supervisor. But what if you were asked to assume the supervisory duties of your department--tomorrow? Would you be ready for the job? Now, there's a way to learn all of the things about managing that your boss never had the time to teach you. You'll get straight answers to your most pressing questions about supervising in Martin M. Broadwell's exciting new book, Moving Up to Supervision, 2nd Edition. Written by one of the foremost international consultants in supervisory training, this is the only book that directs itself specifically to helping the aspiring supervisor prepare for managerial responsibilities. Moving Up helps managers-to-be and supervisory trainees at every level. Well in advance, it prepares you for the often overwhelming demands of a "spur of the moment" promotion. And if you've already been promised your supervisor's job, this practical guide will give you a valuable pre-supervisory training course. You'll also find out how to work with the management potential you already have. This newly revised edition of Moving Up to Supervision now includes a chapter on "Things Employees Don't Like about Supervisors" (based on interviews with hundreds of employees) as well as end-of-chapter discussion questions. Other "survival skills" covered here include: Understanding your role as supervisor and your contribution to the organization The hazards of being a supervisor How management selects supervisors Understanding human behavior Preparing for the supervisory role In addition, you'll become adept at the essential skills necessary to build a superior department--one that upper management will notice. These skills include: appraising employees, delegating responsibility, communicating effectively, and training new personnel. The supervisor's role is essentially to make sure the work gets done. In order to meet this responsibility, the new supervisor or potential supervisor needs all these skills at his/her fingertips. Moving Up to Supervision, 2nd Edition is the book you'll be glad you have when this opportunity arises.

Tabla de contenidos provista por Syndetics

• 1. The Role of the Supervisor in the Organization(p. 1)
• 2. The Hazards of Being a Supervisor(p. 21)
• 3. How Management Selects Supervisors(p. 35)
• 4. Understanding Human Behavior(p. 53)
• 5. Things Employees Don't Like About Supervisors(p. 79)
• 6. Supervisory Skills: Appraising(p. 101)
• 7. Supervisory Skills: Delegating(p. 131)
• 8. Supervisory Skills: Communicating(p. 157)
• 9. Supervisory Skills: Training(p. 167)
• 10. Assessing Our Own Potential(p. 179)
• 11. Preparing for the Supervisory Role(p. 193)
• Epilogue(p. 211)
• Appendices Five Self-Evaluation Devices(p. 213)
• 1. Simple Steps in Problem Solving(p. 215)
• 2. The Communications Cycle(p. 217)
• 3. Steps in Successful Training(p. 219)
• 4. Characteristics of Good Discipline(p. 221)
• 5. Characteristics of Successful Supervisors(p. 223)
• Index(p. 225)