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This management text highlights innovation in today's organizations, with particular reference to the global competitive pressures most organizations face. It offers a combination of examples, current research and graphics.

Tabla de contenidos provista por Syndetics

• Preface(p. xxi)
• Academic Reviewers(p. xxvi)
• Part 1 Introduction(p. 2)
• 1 The Challenge of Management(p. 3)
• Management: An Overview(p. 6)
• What Managers Actually Do(p. 9)
• Managerial Knowledge, Skills, and Performance(p. 15)
• Managerial Job Types(p. 18)
• Learning to be an Effective Manager(p. 26)
• 2 Pioneering Ideas in Management(p. 35)
• The Birth of Management Ideas(p. 38)
• Classical Viewpoint(p. 41)
• Behavioral Viewpoint(p. 47)
• Quantitative Management Viewpoint(p. 53)
• Contemporary Viewpoints(p. 54)
• Promoting Innovation: Contributions of the Major Viewpoints(p. 61)
• 3 Understanding External and Internal Environments(p. 66)
• Types of External Environments(p. 69)
• Analyzing Environmental Conditions(p. 79)
• Managing Environmental Elements(p. 85)
• The Internal Environment: Organizational Culture(p. 91)
• 4 Social Responsibility and Ethics in Management(p. 100)
• Organizational Social Responsibility(p. 103)
• Organizational Social Responsiveness(p. 112)
• Being an Ethical Manager(p. 115)
• Managing an Ethical Organization(p. 122)
• Part 2 Planning and Decision Making(p. 132)
• 5 Establishing Organizational Goals and Plans(p. 133)
• The Overall Planning Process(p. 136)
• The Nature of Organizational Goals(p. 137)
• How Goals Facilitate Performance(p. 144)
• Linking Goals and Plans(p. 151)
• Management by Objectives(p. 158)
• 6 Strategic Management(p. 165)
• The Concept of Strategic Management(p. 168)
• The Role of Competitive Analysis in Strategy Formulation(p. 171)
• Formulating Corporate-Level Strategy(p. 176)
• Formulating Business-Level Strategy(p. 186)
• Formulating Functional-Level Strategy(p. 190)
• Strategy Implementation(p. 191)
• 7 Managing Innovation and Change(p. 197)
• The Nature of Change and Innovation(p. 199)
• Organizational Life Cycles(p. 202)
• Promoting Innovation: The Change and Innovation Process(p. 208)
• Key Organizational Change Components(p. 217)
• Organizational Development(p. 222)
• 8 Managerial Decision Making(p. 229)
• The Nature of Managerial Decision Making(p. 231)
• Managers as Decision Makers(p. 234)
• Steps in an Effective Decision-Making Process(p. 238)
• Overcoming Barriers to Effective Decision Making(p. 242)
• Group Decision Making(p. 249)
• Promoting Innovation: The Creativity Factor in Decision Making(p. 251)
• Supplement to Chapter 8 Planning and Decision Aids(p. 261)
• Forecasting(p. 262)
• Project Planning and Control Models(p. 268)
• Other Planning Techniques(p. 272)
• Quantitative Aids for Decision Making(p. 275)
• Part 3 Organizing(p. 280)
• 9 Basic Elements of Organization Structure(p. 281)
• The Nature of Organization Structure(p. 283)
• Job Design(p. 284)
• Types of Departmentalization(p. 291)
• Methods of Vertical Coordination(p. 291)
• Promoting Innovation: Methods of Horizontal Coordination(p. 301)
• 10 Strategic Organization Design(p. 309)
• Designing Organization Structures: An Overview(p. 311)
• Assessing Structural Alternatives(p. 312)
• Weighing Contingency Factors(p. 325)
• Matching Strategy and Structure(p. 331)
• Promoting Innovation: Using Structural Means to Enhance Prospects(p. 332)
• 11 Human Resource Management(p. 341)
• Strategic Human Resource Management(p. 343)
• Human Resource Planning(p. 344)
• Staffing(p. 350)
• Development and Evaluation(p. 356)
• Compensation(p. 361)
• Maintaining Effective Work-Force Relationships(p. 365)
• Part 4 Leading(p. 374)
• 12 Motivation(p. 375)
• The Nature of Motivation(p. 377)
• Need Theories(p. 379)
• Cognitive Theories(p. 385)
• Reinforcement Theory(p. 394)
• Social Learning Theory(p. 398)
• 13 Leadership(p. 406)
• How Leaders Influence Others(p. 408)
• Searching for Leadership Traits(p. 411)
• Identifying Leader Behaviors(p. 411)
• Developing Situational Theories(p. 416)
• Promoting Innovation: Transformational Leadership(p. 429)
• Are Leaders Necessary?(p. 431)
• 14 Managerial Communication(p. 437)
• The Nature of Managerial Communication(p. 440)
• Factors That Impede or Enhance Individual Communication(p. 447)
• Group Communication Networks(p. 453)
• Organizational Communication Channels(p. 454)
• 15 Managing Groups(p. 466)
• Foundations of Work Groups(p. 468)
• Work Group Inputs(p. 473)
• Work Group Processes(p. 479)
• Promoting Innovation: Using Task Forces and Teams(p. 487)
• Managing Conflict(p. 489)
• Part 5 Controlling(p. 498)
• 16 Controlling the Organization(p. 499)
• Control as a Management Function(p. 501)
• The Control Process(p. 506)
• Types of Controls(p. 513)
• Managerial Approaches to Implementing Controls(p. 517)
• Assessing Control Systems(p. 522)
• 17 Managerial Control Methods(p. 529)
• Major Control Systems(p. 532)
• Financial Control(p. 534)
• Budgetary Control(p. 541)
• Quality Control(p. 545)
• Inventory Control(p. 551)
• 18 Operations Management(p. 559)
• Defining Operations Management(p. 561)
• Formulating Operations Strategy(p. 565)
• Developing and Implementing Operating Systems(p. 568)
• Designing and Utilizing Facilities(p. 575)
• Promoting Innovation: Process Technology(p. 580)
• Improving Productivity(p. 584)
• 19 Information Systems for Management(p. 590)
• Computer-Based Information Systems: An Overview(p. 593)
• Types of Information Systems(p. 600)
• Promoting Innovation: Strategic Implications of Information Systems(p. 605)
• Developing Computer-Based Information Systems(p. 609)
• Impacts of Information Technology on Organizations(p. 613)
• Part 6 Across all Functions(p. 622)
• 20 International Management(p. 623)
• The Nature of International Management(p. 625)
• Assessing the International Environment(p. 630)
• Gauging International Strategic Issues(p. 637)
• Organizing International Business(p. 643)
• Adapting to Cultural Differences(p. 646)
• Handling Social Responsibility and Ethical Issues(p. 649)
• 21 Entrepreneurship and Small Business(p. 655)
• The Nature of Entrepreneurship(p. 657)
• Factors Influencing Entrepreneurship(p. 660)
• Deciding on a Developmental Approach(p. 665)
• Preparing to Operate a Small Business(p. 670)
• Managing a Small Business(p. 675)
• Glossary(p. G-1)
• References(p. R-1)
• Acknowledgments(p. A-1)
• Photo Credits(P-1)
• Name Index(p. I-1)
• Subject Index(p. I-4)
• Organizations Index(p. I-17)
• International Organizations Index(p. I-25)