El Cliente social (Registro nro. 299275)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01594nam a22002777a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230111173128.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230111t2013 sp a||||r|||| 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788415330776 |
| International Standard Book Number | 8415330774 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | ost |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .C55 2013 |
| 245 00 - TITLE STATEMENT | |
| Title | El Cliente social |
| Remainder of title | los retos de la atención al cliente en el universo de las redes sociales / |
| Statement of responsibility, etc. | Cristina García ... [et al.] ; prólogo, Jaime Echegoyen. |
| 264 #1 - | |
| Place of production, publication, distribution, manufacture | Barcelona : |
| Name of producer, publisher, distributor, manufacturer | Profit, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 152 p. : |
| Other physical details | illustrations ; |
| Dimensions | 23 cm. |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography: p. 151-152. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Del contact center al social center -- El poder del cliente social -- Cómo hacer más social la relación con el cliente -- Agente 2.0 El perfil del nuevo gestor de clientes -- Soluciones tecnológicas y herramientas de medición en el social center -- Integraciones tecnológicas y funcionalidades en los centros de atención al cliente -- Neverending, vender es sólo el inicio de la experiencia -- Real time, atención en tiempo real -- Cocreación, inteligencia colectiva y protagonismo social -- Casos prácticos y primeras experiencias sociales en centros de atención -- La nueva era de los servicios a clientes: de la atención a la experiencia del cliente. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 83490 |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 83493 |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 112472 |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 299943 |
| Personal name | García Luque, Cristina. |
| Relator term | author |
| 942 ## - | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Libro mb |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Biblioteca de Mayagüez | Biblioteca de Mayagüez | Colección General mb | 11/01/2023 | ms books | 25.95 | HF5415.5 .C55 2013 | 50000003244034 | 11/01/2023 | c. 1 | 11/01/2023 | Libro mb |