Guest service in the hospitality industry (Registro nro. 246599)
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| 000 -CABECERA | |
|---|---|
| campo de control de longitud fija | 02357nam a2200265Ia 4500 |
| 001 - NÚMERO DE CONTROL | |
| campo de control | 329771 |
| 005 - FECHA Y HORA DE ACTUALIZACIÓN | |
| 005 | 20160527192911.0 |
| 008 - LONGITUD FIJA | |
| campo de control de longitud fija | 022415t2013 nju 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781118071809 |
| 084 ## - OTRO NÚMERO DE CLASIFICACIÓN | |
| Número de clasificación | BUS081000 |
| Fuente del número | bisacsh |
| 100 1# - AUTOR PERSONAL | |
| nombre | Bagdan, Paul J. |
| 9 (RLIN) | 198858 |
| 245 10 - TÍTULO PROPIAMENTE DICHO | |
| título | Guest service in the hospitality industry |
| Mención de responsabilidad, etc. | Paul Bagdan, Ph. D., C.H.E.. |
| 264 #1 - PIE DE IMPRENTA | |
| lugar (ciudad) | Hoboken, New Jersey |
| editorial | Wiley |
| fecha | [2013] |
| 300 ## - DESCRIPCIÓN FÍSICA | |
| Extensión | xvii, 298 pages |
| Ilustraciones | illustrations |
| Dimensiones | 25 cm |
| 337 ## - MEDIACIÓN | |
| RDA | rdamedia |
| 338 ## - PORTADOR | |
| RDA | rdacarrier |
| 500 ## - NOTA GENERAL | |
| Nota general | Includes index. |
| 520 ## - RESUMEN | |
| Resumen | "This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning"-- |
| 505 8# - NOTA DE CONTENIDO | |
| Nota de contenido | Machine generated contents note: Section I: Introduction, History, and Basics of Guest Service Chapter 1: The Basics of Guest Service Chapter 2: Defining Guest Service Chapter 3: Problem-Solving for Guest Service Section II: Relating Service to the Sectors of the Hospitality Industry: How Service Relates A chapter is dedicated to each of these areas: Chapter 4: The Guest Service of Food Chapter 5: The Guest Service of Beverages Chapter 6: The Guest Service of Lodging Chapter 7: The Guest Service of Events Chapter 8: The Guest Service of Travel and Tourism Chapter 9: The Guest Service of Casinos Section III: Assessments and Planning Chapter 10: Research and Tools Chapter 11: Strategic Planning for Service Chapter 12: Developing a Staff Chapter 13: Marketing and Establishing an Image for Service. |
| 050 00 - CLASIFICACIÓN LIBRARY OF CONGRESS | |
| clasificación | TX911.3.C8 |
| Clave de autor | B34 2013 |
| 082 00 - CLASIFICACIÓN DECIMAL DEWEY | |
| Clasificación | 338.4/791 |
| edición | 23 |
| 100 1# - AUTOR PERSONAL | |
| -- | Local |
| 650 #0 - MATERIA GENERAL | |
| Término de materia o nombre geográfico como elemento inicial | Hospitality industry |
| Subdivisión general | Customer services |
| 9 (RLIN) | 112472 |
| Fuente del encabezamiento o término | Local |
| Término de materia o nombre geográfico como elemento inicial | BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism |
| Fuente del encabezamiento o término | bisacsh |
| 9 (RLIN) | 206130 |
| Fuente del encabezamiento o término | Local |
| 520 ## - RESUMEN | |
| -- | Provided by publisher. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Koha normalized classification for sorting | Not for loan | Collection code | Koha itemnumber | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Non-public note | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No | TX_911_300000000000000__C8_B34_2013 | 190675 | Biblioteca de Mayagüez | Biblioteca de Mayagüez | Colección General mb | 27/05/2016 | GLOBAL ONLINE BIBIOGRAPHIC INFORMATION | 90.90 | 530282 | 1 | TX911.3 .C8 B34 2013 | 50000003264339 | 16/12/2019 | 21/10/2019 | r:329771 | Libro |