Assessing service quality (Registro nro. 214418)
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| 000 -CABECERA | |
|---|---|
| campo de control de longitud fija | 01488nam a2200265Ia 4500 |
| 001 - NÚMERO DE CONTROL | |
| campo de control | 294934 |
| 005 - FECHA Y HORA DE ACTUALIZACIÓN | |
| 005 | 20230519142900.0 |
| 008 - LONGITUD FIJA | |
| campo de control de longitud fija | 091005s2010 ilu b 001 0 eng |
| 010 ## - NÚMERO DE CONTROL DE LA BIBLIOTECA DEL CONGRESO | |
| Número de control de LC | 2009040332 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780838910214 (alk. paper) |
| 040 ## - FUENTE DE CATALOGACIÓN | |
| Centro catalogador/agencia de origen | DLC |
| Centro/agencia transcriptor | DLC |
| 043 ## - CÓDIGO DE ÁREA GEOGRÁFICA | |
| Código de área geográfica | n-us--- |
| 100 1# - AUTOR PERSONAL | |
| nombre | Hernon, Peter. |
| 9 (RLIN) | 110276 |
| 245 10 - TÍTULO PROPIAMENTE DICHO | |
| título | Assessing service quality |
| subtítulo | satisfying the expectations of library customers |
| Mención de responsabilidad, etc. | Peter Hernon and Ellen Altman. |
| 250 ## - EDICIÓN | |
| edición | 2nd ed. |
| 260 ## - PIE DE IMPRENTA | |
| Ciudad de publicación | Chicago |
| Editor, distribuidor | American Library Association |
| Fecha de publicación | 2010. |
| 300 ## - DESCRIPCIÓN FÍSICA | |
| Extensión | xi, 206 p. |
| Dimensiones | 28 cm. |
| 504 ## - NOTA DE BIBLIOGRAFÍA | |
| Bibliografía, etc. | Includes bibliographical references and index. |
| 505 0# - NOTA DE CONTENIDO | |
| Nota de contenido | Understanding ends and means -- A look in the library mirror -- "Your mission, should you choose to accept it ..." -- Measuring and evaluating the components of service quality -- What can go wrong with numbers -- Managing the three C's (comments, complaints, and compliments) -- Listening to customers through surveys -- Listening to customers through focus group interviews -- Customer-related indicators and requirements -- Satisfaction and service quality : separate but intertwined -- Interpreting findings to improve customer service -- Embracing change/continuous improvement. |
| 700 1# - COAUTOR PERSONAL | |
| Nombre de persona | Altman, Ellen |
| 9 (RLIN) | 195131 |
| 050 00 - CLASIFICACIÓN LIBRARY OF CONGRESS | |
| clasificación | Z711 |
| Clave de autor | .H45 2010 |
| 082 00 - CLASIFICACIÓN DECIMAL DEWEY | |
| Clasificación | 025.5 |
| Clave de autor | H558a2 |
| edición | 22 |
| 100 1# - AUTOR PERSONAL | |
| -- | Local |
| 650 #0 - MATERIA GENERAL | |
| Término de materia o nombre geográfico como elemento inicial | Public services (Libraries) |
| Subdivisión general | Evaluation. |
| 9 (RLIN) | 154944 |
| Término de materia o nombre geográfico como elemento inicial | Public services (Libraries) |
| Subdivisión geográfica | United States |
| Subdivisión general | Evaluation. |
| 9 (RLIN) | 154944 |
| 700 1# - COAUTOR PERSONAL | |
| -- | Local |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Koha normalized classification for sorting | Not for loan | Collection code | Koha itemnumber | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Non-public note | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No | Dewey Decimal Classification | 025_500000000000000_H558A2 | 357142 | Biblioteca Encarnación Valdés | Biblioteca Encarnación Valdés | Colección General bev | 27/05/2016 | ALA | 63.65 | 443390 | 025.5 H558a2 | 80000002399700 | 18/05/2017 | r:294934 | Libro |