APA

Denton D. K., Boyd C., . (1990). Employee complaint handling: tested techniques for human resource managers. New York: Quorum Books.

Chicago

Denton D Keith, Boyd Charles, . 1990. Employee complaint handling: tested techniques for human resource managers. New York: Quorum Books.

Harvard

Denton D. K., Boyd C., . (1990). Employee complaint handling: tested techniques for human resource managers. New York: Quorum Books.

MLA

Denton D Keith, Boyd Charles, . Employee complaint handling: tested techniques for human resource managers. New York: Quorum Books. 1990.