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Service operations management

Parker, David.

Service operations management the total experience David W. Parker. - Northampton, MA Edward Elgar Publishing cop. 2012. - xix, 557 p. ill. 25 cm.

Includes bibliographical references and index.

ISBN: 9781781006221

LCCN: 2012938080

Subjects--Topical Terms:
Service industries--Management.

Dewey Class. No.: 338.40684 / P2381s

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