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France, Sue.

The definitive executive assistant and managerial handbook[electronic resorce] a professional guide to leadership for all PAs, senior secretaries, office managers, and executive assistants Sue France. - London Philadelphia Kogan Page 2012. - 1 online resource (248 p.) ill. 24 cm.

Includes bibliographical references (p. [209]-218) and index.

The leadership challenge -- How to motivate yourself and your teams -- Developing emotional intelligence -- Leading effective teams to success -- Performance management -- Coaching -- How to communicate with different personality and behavioural styles -- Managing projects -- The art and science of effective negotiation -- Change management : how can you help?

ISBN: 9780749465834 (e-ISBN)

LCCN: 2012025895

Subjects--Topical Terms:
Administrative assistants--Handbooks, manuals, etc.
Office practice--Handbooks, manuals, etc.
Office management--Handbooks, manuals, etc.
Secretaries--Handbooks, manuals, etc.

Index Terms--Genre/Form:
Electronic books

LC Class. No.: HF5547.5 / .F688 2012eb

Dewey Class. No.: 651.3