APA

Fitzsimmons J. A., . (2008). Service management: operations, strategy, information technology. New York, NY: McGraw Hill/Irwin.

Chicago

Fitzsimmons James A, . 2008. Service management: operations, strategy, information technology. New York, NY: McGraw Hill/Irwin.

Harvard

Fitzsimmons J. A., . (2008). Service management: operations, strategy, information technology. New York, NY: McGraw Hill/Irwin.

MLA

Fitzsimmons James A, . Service management: operations, strategy, information technology. New York, NY: McGraw Hill/Irwin. 2008.