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Matthews, Joseph R.

The customer-focused library re-inventing the library from the outside-in Joseph R. Matthews. - Santa Barbara, Calif. Libraries Unlimited c2009. - xviii, 95 p. ill. 26 cm.

Includes bibliographical references and index.

Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.

ISBN: 9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper)

LCCN: 2009026359

Subjects--Topical Terms:
Public libraries--United States.
Organizational change
Libraries--Marketing.
Libraries and community
Library users
Public services (Libraries)

LC Class. No.: Z731 / .M339 2009

Dewey Class. No.: 027.473 / M4381c