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Howard, Charles L.

The organizational ombudsman origins, roles, and operations : a legal guide by Charles L. Howard. - Chicago American Bar Association c2010. - xxix, 643 p. 22 cm.

Includes index.

Includes bibliographical references and index.

What is an organizational ombuds? -- Why should organizations create ombuds programs? -- How can ombuds' confidentiality be protected? -- What else would be helpful for an organizational ombuds to know?

ISBN: 9781604427783 1604427787

LCCN: 2009052275

Subjects--Topical Terms:
Ombudspersons--Legal status, laws, etc.--United States.

LC Class. No.: KF 5423 / .H69 2010

Dewey Class. No.: 342.73/0667