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Allen, Jennifer M.

Administration and management in criminal justice a service quality approach Jennifer M. Allen, Rajeev Sawhney. - Thousand Oaks, Calif. Sage Publications c2010. - xvii, 529 p. 23 cm.

Includes bibliographical references and index.

Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.

ISBN: 9781412950817 (pbk.)

LCCN: 2009037022

Subjects--Topical Terms:
Criminal justice, Administration of
Police administration
Leadership

LC Class. No.: HV7419 / .A49 2010

Dewey Class. No.: 364.068 / A4251a