The quality library a guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara
The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson. - Chicago American Library Association 2008. - xiv, 144 p. ill. 28 cm.
Includes bibliographical references (p. 137-139) and index.
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library Administration--United States.
Customer services--United States.
Library planning--United States.
Total quality management--United States.
Z678 / .L345 2008
025.1 / L374q
The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson. - Chicago American Library Association 2008. - xiv, 144 p. ill. 28 cm.
Includes bibliographical references (p. 137-139) and index.
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library Administration--United States.
Customer services--United States.
Library planning--United States.
Total quality management--United States.
Z678 / .L345 2008
025.1 / L374q