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Hinkin, Timothy R.

Cases in hospitality management a critical incident approach Timothy R. Hinkin. - 2nd ed. - Hoboken, N.J. John Wiley & Sons c2006. - ix, 157 p. 23 cm.

Includes bibliographical references.

Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.

ISBN: 047168693X (pbk.)

Standard No.: 9780471686934

LCCN: 2004030989

Subjects--Topical Terms:
Hospitality industry--Management--United States--Case studies.

LC Class. No.: TX911.3.M27 / H56 2006

Dewey Class. No.: 647.94068 / H6634c2