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Coffman, Steve.

Going live starting & running a virtual reference service Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. - Chicago American Library Association 2003. - viii, 182 p. ill. 23 cm.

Includes bibliographical references (p. 157-176) and index.

Reference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?

ISBN: 0838908500 (alk. paper)

LCCN: 2003003616

Subjects--Topical Terms:
Electronic reference services Libraries
Internet in library reference services

LC Class. No.: Z711.45 / .C64 2003

Dewey Class. No.: 025.524 / C6756g