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Thomsen, Elizabeth.

Rethinking reference the reference librarian's practical guide for surviving constant change Elizabeth Thomsen. - New York Neal-Schuman c1999. - xviii, 291 p. ill. 23 cm.

Includes bibliographical references (p. 283-285) and index.

Reference: the nature of the business -- In the beginning: 1875-1900 -- A century later: 1975-2000 -- The changing role of the reference librarian -- Characteristics of reference librarians -- Communication skills -- Resources -- Time and space -- Staffing -- Questions, in and out -- Types of questions -- Reference librarians as trainers and pathfinders -- Statistics can help ensure quality -- World Wide Web: challenges and opportunities -- Public workstations -- Appendixes.

ISBN: 155570364X

LCCN: 99043740

Nat. Bib. No.: GBA0-45725

Subjects--Topical Terms:
Reference services (Libraries)--United States.

LC Class. No.: Z711 / .T489 1999

Dewey Class. No.: 025.5221 / T481r