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Handbook of Customer Satisfaction and Loyalty Measurement

Hill, Nigel

Handbook of Customer Satisfaction and Loyalty Measurement Nigel Hill. - 2th ed. - Burlington, VT Ashgate Publisher 2000. - xiv, 290 p. ill. 25 cm.

Includes index.

ISBN: 0566081946

Subjects--Topical Terms:
Consumer satisfaction--Evaluation.
Marketing research
Customer relations

LC Class. No.: HF5415.335 / .H55 2000

Dewey Class. No.: 658.812 / H647h2 2000

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