APA

Seybold P. B., Marshak R. T., . (1998). Customers.com: how to create a profitable business strategy for the Internet and beyond. New York: Times Business.

Chicago

Seybold Patricia B, Marshak Ronni T, . 1998. Customers.com: how to create a profitable business strategy for the Internet and beyond. New York: Times Business.

Harvard

Seybold P. B., Marshak R. T., . (1998). Customers.com: how to create a profitable business strategy for the Internet and beyond. New York: Times Business.

MLA

Seybold Patricia B, Marshak Ronni T, . Customers.com: how to create a profitable business strategy for the Internet and beyond. New York: Times Business. 1998.