Quality depends on you 7 simple things you can do for your company and your career
Dee, David.
Quality depends on you 7 simple things you can do for your company and your career David Dee. - Chicago, IL Dartnell Corp. c1996. - xiv, 269 p. ill. 23 cm.
Illustrator: Dave Calver. "By the editors at Dartnell"--Cover.
Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality.
14.95
96083847
Benchmarking Management
Customer services
Total quality management
Quality assurance
HD62.15 / .D453 1996
Quality depends on you 7 simple things you can do for your company and your career David Dee. - Chicago, IL Dartnell Corp. c1996. - xiv, 269 p. ill. 23 cm.
Illustrator: Dave Calver. "By the editors at Dartnell"--Cover.
Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality.
14.95
96083847
Benchmarking Management
Customer services
Total quality management
Quality assurance
HD62.15 / .D453 1996