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Interlibrary loan/document delivery and customer satisfaction strategies for redesigning services Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors. - New York Haworth Press c1996. - 265 p. ill. 23 cm.

"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso.

Includes bibliographical references and index.

ISBN: 078900013X (acid-free paper)

LCCN: 96033324

Subjects--Corporate Names:
Greater Midwest Research Library Consortium.

Subjects--Topical Terms:
Interlibrary loans--United States.
Library user satisfaction--Middle West.
Research libraries--Middle West.
Document delivery--Middle West.
Interlibrary loans--Middle West.
Libraries--User satisfaction--United States.
Research libraries--United States.
Document delivery--United States.

LC Class. No.: Z713.5.U6 / I574 1996

Dewey Class. No.: 025.6/2