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Total quality service

Stamatis, D.H.

Total quality service principles, practice, and inplemetaion D.H. Stamatis. - Boca Raton, Fl St Lucie Press 1996. - xv;318 p.

Includes bibliographical references and index.

ISBN: 1884015832 47.50

Subjects--Topical Terms:
Customer service--Quality control.

LC Class. No.: HF5415.5 / .S73 1996

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