APA

Oliver R. L., . (1996). Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill.

Chicago

Oliver Richard L, . 1996. Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill.

Harvard

Oliver R. L., . (1996). Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill.

MLA

Oliver Richard L, . Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill. 1996.