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Improving service quality achieving high performance in the public and private sectors

Milakovich, Michael E.

Improving service quality achieving high performance in the public and private sectors Michael E. Milakovich. - Delray Beach, FL St. Lucie Press 1995. - xx, 258 p. ill.

Includes bibliographical references and index.

ISBN: 188401545X

Subjects--Topical Terms:
Industrial management
Quality control

LC Class. No.: HD 31 / .M435 1995

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