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Total quality management in libraries a sourcebook

O'Neil, Rosanna M.

Total quality management in libraries a sourcebook Rosanna M. O'Neil. - Englewood, Colo. Libraries Unlimited 1994. - xvi, 194 p. 24 cm.

Includes bibliographical references and index.

ISBN: 1563082470

LCCN: 94008011

Subjects--Topical Terms:
Library Administration--United States.
Total quality management

LC Class. No.: Z678 / .O54 1994

Dewey Class. No.: 025.1/0973

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