The service trainer handbook
Denton, D. Keith.
The service trainer handbook managing service businesses in the 1990's D. Keith Denton. - New York, N.Y. McGraw-Hill c1992. - viii, 128 p. ill. c 24 cm.
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
Includes bibliographical references (p. 115-121) and index.
0070164142 (pbk.)
93131328 //r95
Service industries--Management.
Customer services--Management.
HD9980.5 / .D46 1992
658
The service trainer handbook managing service businesses in the 1990's D. Keith Denton. - New York, N.Y. McGraw-Hill c1992. - viii, 128 p. ill. c 24 cm.
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
Includes bibliographical references (p. 115-121) and index.
0070164142 (pbk.)
93131328 //r95
Service industries--Management.
Customer services--Management.
HD9980.5 / .D46 1992
658