APA

Bowen D. E., Chase R. B. & Cummings T. G. (1990). Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass.

Chicago

Bowen David Earl, Chase Richard B and Cummings Thomas G. 1990. Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass.

Harvard

Bowen D. E., Chase R. B. and Cummings T. G. (1990). Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass.

MLA

Bowen David Earl, Chase Richard B and Cummings Thomas G. Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass. 1990.