APA

Guaspari J., . (1988). The customer connection: quality for the rest of us. New York, NY: AMACOM.

Chicago

Guaspari John, . 1988. The customer connection: quality for the rest of us. New York, NY: AMACOM.

Harvard

Guaspari J., . (1988). The customer connection: quality for the rest of us. New York, NY: AMACOM.

MLA

Guaspari John, . The customer connection: quality for the rest of us. New York, NY: AMACOM. 1988.