APA

Shaw J. C., . (1978). The quality-productivity connection in service-sector management. New York: Van Nostrand Reinhold.

Chicago

Shaw John C, . 1978. The quality-productivity connection in service-sector management. New York: Van Nostrand Reinhold.

Harvard

Shaw J. C., . (1978). The quality-productivity connection in service-sector management. New York: Van Nostrand Reinhold.

MLA

Shaw John C, . The quality-productivity connection in service-sector management. New York: Van Nostrand Reinhold. 1978.