APA

Sasser W. E., Olsen R. P., Wyckoff D. D. & Harvard University. (1978). Management of service operations: text, cases, and readings. Boston: Allyn and Bacon.

Chicago

Sasser W Earl, Olsen Richard Paul, Wyckoff D Daryl and Harvard University. 1978. Management of service operations: text, cases, and readings. Boston: Allyn and Bacon.

Harvard

Sasser W. E., Olsen R. P., Wyckoff D. D. and Harvard University. (1978). Management of service operations: text, cases, and readings. Boston: Allyn and Bacon.

MLA

Sasser W Earl, Olsen Richard Paul, Wyckoff D Daryl and Harvard University. Management of service operations: text, cases, and readings. Boston: Allyn and Bacon. 1978.