APA

Townsend P. L., Gebhardt J. E., . (1992). Quality in action: 93 lessons in leadership, participation, and measurement. New York, N.Y: J. Wiley.

Chicago

Townsend Patrick L, Gebhardt Joan E, . 1992. Quality in action: 93 lessons in leadership, participation, and measurement. New York, N.Y: J. Wiley.

Harvard

Townsend P. L., Gebhardt J. E., . (1992). Quality in action: 93 lessons in leadership, participation, and measurement. New York, N.Y: J. Wiley.

MLA

Townsend Patrick L, Gebhardt Joan E, . Quality in action: 93 lessons in leadership, participation, and measurement. New York, N.Y: J. Wiley. 1992.